图书情报工作 ›› 2020, Vol. 64 ›› Issue (14): 45-53.DOI: 10.13266/j.issn.0252-3116.2020.14.005

• 工作研究 • 上一篇    下一篇

基于Kano模型的高校智慧图书馆功能需求研究

易明1,2, 宋进之1, 李梓奇1   

  1. 1 华中师范大学信息管理学院 武汉 430079;
    2 中国图书馆创新发展研究中心 武汉 430079
  • 收稿日期:2019-12-07 修回日期:2020-03-25 出版日期:2020-07-20 发布日期:2020-07-20
  • 通讯作者: 李梓奇(ORCID:0000-0003-1880-2426),博士研究生,通讯作者,E-mail:lzq911015@qq.com
  • 作者简介:易明(ORCID:0000-0002-4864-6025),教授,博士生导师;宋进之(ORCID:0000-0002-3072-1015),硕士研究生。
  • 基金资助:
    本文系国家社会科学基金重大项目"新时代我国文献信息资源保障体系重构研究"(项目编号:19ZDA345)和中央高校基本科研业务费重大培育项目"智慧图书馆系统关键技术与应用研究"(项目编号CCNU18JCXK04)研究成果之一。

Research on Functional Demand of University Smart Library Based on Kano Model

Yi Ming1,2, Song Jinzhi1, Li Ziqi1   

  1. 1 School of Information Management, Central China Normal University, Wuhan 430079;
    2 China Library Innovation and Development Research Center, Central China Normal University, Wuhan 430079
  • Received:2019-12-07 Revised:2020-03-25 Online:2020-07-20 Published:2020-07-20

摘要: [目的/意义] 揭示用户对高校智慧图书馆的功能需求,厘清用户期望高校智慧图书馆实现何种功能、以怎样的形式存在等问题。[方法/过程] 综合利用专家咨询、小组讨论等方法,提炼高校智慧图书馆的29项主要功能项目,并采用Kano模型分析方法、混合类分析与Better-Worse满意度指数分析法,识别用户对高校智慧图书馆功能需求内容的四种层次特征及转化路径。[结果/结论] 用户的对高校智慧图书馆的功能需求是分层次的,而且是动态的,由此决定了高校智慧图书馆建设的形态特征、阶段特征和过程特征;高校图书馆需要对标用户需求,明确当前智慧图书馆建设所处的实际状态,进而根据自身需要抓重点、显特色,分层次、分阶段地推进智慧图书馆建设,逐步实现对用户需求层次的全覆盖;随着用户功能需求的不断演进,高校智慧图书馆的建设也要随时调整建设策略。

关键词: 高校智慧图书馆, 功能需求, Kano模型

Abstract: [Purpose/significance] This paper reveals the user's functional requirements for the university's smart library, and clarifies what kind of functions the user expects the university's smart library to implement, and in what form, etc. [Method/process] Using expert consultation, group discussion, and other methods, the 29 major functional items of the university smart library were refined, and Kano model analysis method, mixed class analysis, and Better-Worse satisfaction index analysis method were used to identify the user's functional needs of the university's smart library 4 levels of content and transformation path. [Result/conclusion] The functional requirements of university smart libraries are hierarchical and dynamic, which determines the morphological characteristics, stage characteristics and process characteristics of the construction of smart libraries in universities, University library needs to meet the needs of standard users, clarifies the actual status of the current smart library construction, and then focuses on the key points and distinctive characteristics according to their own needs, and advances the construction of smart library in different stages and stages, and gradually realizes the needs of users full coverage. With the continuous evolution of user functional requirements, the construction of university smart library must also adjust the construction strategy at any time.

Key words: university smart library, functional demands, Kano model

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