图书情报工作 ›› 2021, Vol. 65 ›› Issue (7): 78-89.DOI: 10.13266/j.issn.0252-3116.2021.07.008

• 工作研究 • 上一篇    下一篇

一站式公共数字文化服务平台支持用户参与的服务现状、主要问题与优化建议

陈则谦, 郑娜静, 李亚灿, 张晓   

  1. 河北大学管理学院 保定 071000
  • 收稿日期:2020-09-15 修回日期:2020-12-27 出版日期:2021-04-05 发布日期:2021-04-23
  • 作者简介:陈则谦(ORCID:0000-0002-8990-8415),副教授,博士,E-mail:lovelock2000@163.com。
  • 基金资助:
    本文系国家社会科学基金项目"政府购买公共信息服务的绩效评价研究"(项目编号:15BTQ014)和河北省社会科学发展研究课题"公共数字文化服务平台中的文旅融合研究"(项目编号:20200302018)研究成果之一。

The Service Status, Main Problems and Optimization Suggestions of One-stop Public Digital Culture Service Platform Supporting User Participation

Chen Zeqian, Zheng Nanjing, Li Yacan, Zhang Xiao   

  1. School of Management, Hebei University, Baoding 071000
  • Received:2020-09-15 Revised:2020-12-27 Online:2021-04-05 Published:2021-04-23

摘要: [目的/意义] 全面支持用户参与是公共数字文化服务平台发挥服务功能,提升服务效能的内在要求。以用户参与为视角的服务研究能为一站式公共数字文化服务平台建设带来新发现,提供新思路。[方法/过程] 通过网络调查,构建一站式公共数字文化服务平台中用户多元角色参与的分析框架,揭示其支持用户参与的服务现状;选择服务平台并制定用户参与任务,采用用户测试和半参与式观察的方法记录和分析用户完成参与任务的过程,最后进行各类问题的归纳和分析,并提出优化建议。[结果/结论] 一站式公共数字文化服务平台支持用户参与的服务功能不完善,存在较多易用性和可用性方面的问题,可从顶层设计、服务功能和用户体验3方面予以优化。

关键词: 一站式公共数字文化服务平台, 用户参与, 用户角色, 优化建议

Abstract: [Purpose/significance] Fully supporting user participation is the internal requirement for public digital culture service platform to play its service function and improve its service efficiency. The service research from the perspective of user participation can bring new discoveries and provide new ideas for the construction of one-stop public digital culture service platform. [Method/process] Through the network survey of one-stop public digital culture service platform, an analysis framework of multi-role participation was formed. Based on the analysis framework, the status of the service platform supporting user participation was revealed. Some service platformswere selected and the user participation tasks were formulated. User test and semi-participatory observation method were used to record and analyze the process of participating tasks.Various problems were summarized, and the optimization suggestions are put forward finally. [Result/conclusion] The service function of one-stop public digital culture service platform supporting user participation is not perfect, and there are many usability and usability problems, which can be optimized from three aspects of top-level design, service function and user experience.

Key words: one-stop public digital culture service platform, user participation, user role, optimization suggestions

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