图书情报工作 ›› 2021, Vol. 65 ›› Issue (12): 65-72.DOI: 10.13266/j.issn.0252-3116.2021.12.006

• 研究论文 • 上一篇    下一篇

移动端图书馆系统评价指标体系构建

杨涔1, 邵波2   

  1. 1. 南京农业大学经济管理学院 南京 210095;
    2. 南京大学信息管理学院 南京 210023
  • 收稿日期:2021-04-12 修回日期:2021-05-12 出版日期:2021-06-20 发布日期:2021-07-03
  • 作者简介:杨涔(ORCID:0000-0002-8743-3938),本科生;邵波(ORCID:0000-0002-6528-5196),教授,博士,博士生导师,E-mail:shao@nju.edu.cn。

Construction of Evaluation Index System of Mobile Library System

Yang Cen1, Shao Bo2   

  1. 1. School of Economics and Management, Nanjing Agricultural University, Nanjing 210095;
    2. School of Information Management, Nanjing University, Nanjing 210023
  • Received:2021-04-12 Revised:2021-05-12 Online:2021-06-20 Published:2021-07-03

摘要: [目的/意义] 从用户体验的视角,构建一个融合影响服务质量、服务能力和服务满意指标的评价体系,试图引导移动端图书馆系统完善用户服务。[方法/过程] 结合已有研究文献以及相关的在线评价,与专家讨论后,选择四大类16个指标构建基于用户使用体验的移动端图书馆系统评价指标体系,然后采用层次分析法确定这些评价指标的权重。[结果/结论] 移动端图书馆系统应该增加电子数据库和多媒体资源供给量,以满足用户对数字信息资源的需求;移动端图书馆系统要进一步完善在线下载、在线阅读等功能,以帮助用户有效使用馆藏资源服务于其工作和学习;移动端图书馆系统要不断优化系统性能和人机交互界面,从而简化操作逻辑,提升用户的使用体验。

关键词: 移动端图书馆系统, 用户体验, 评价指标体系

Abstract: [Purpose/significance] From the perspective of user experience, the paper integrates the indicators that affect service quality, service capabilities and service satisfaction to construct an evaluation index system to guide mobile library system providers to improve their products.[Method/process] Based on previous literature and related reviews, after discussing with some experts, 16 indicators in four categories were selected to construct an evaluation index system for mobile library system from the perspective of user experience, and then used Analytic Hierarchy Process to determine the weight of these indicators.[Result/conclusion] The mobile library system should increase the supply of electronic databases and multimedia resources to meet the needs of users for digital information resources. The mobile library system should further improve the functions of online downloading and online reading, so as to help users effectively use the collection resources to serve their work and study. The mobile library system should continuously optimize system performance and human-computer interaction interface, thereby simplifying the operation logic and improving the user' experience.

Key words: mobile library system, user experience, evaluation index system

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