图书情报工作 ›› 2020, Vol. 64 ›› Issue (4): 34-42.DOI: 10.13266/j.issn.0252-3116.2020.04.004

• 工作研究 • 上一篇    下一篇

与用户共创图书馆的知识服务价值——云舟知识空间的用户智慧融入案例及其启示

李杨, 郑德俊   

  1. 南京农业大学信息科学技术学院 南京 210095
  • 收稿日期:2019-06-10 修回日期:2019-09-17 出版日期:2020-02-20 发布日期:2020-02-20
  • 通讯作者: 郑德俊(ORCID:0000-0002-7800-8876),教授,博士生导师,通讯作者,E-mail:zdejun@njau.edu.cn
  • 作者简介:李杨(ORCID:0000-0002-1507-979X),博士研究生。
  • 基金资助:
    本文系国家社会科学基金项目"智慧融合视角下图书馆与用户共创知识服务价值的模式构建研究"(项目号:19BTQ036)研究成果之一。

Creating the Knowledge Service Value of Library with Users——Analysis and Enlightenment of User Wisdom Integrated in Yunzhou Knowledge Space

Li Yang, Zheng Dejun   

  1. College of Information Science and Technology, Nanjing Agricultural University, Nanjing 210095
  • Received:2019-06-10 Revised:2019-09-17 Online:2020-02-20 Published:2020-02-20

摘要: [目的/意义] 用户参与知识服务的价值越来越受到学界的关注。分析数字知识空间用户智慧融入的案例,能够为图书馆知识服务创新提供新的理念和方法。[方法/过程] 从价值共创视角,运用案例分析法,对云舟知识空间用户智慧融入的用户角色定位、用户智慧融入的阶段性策略、用户智慧融入的保障机制进行分析,总结用户智慧融入的模式及优势。[结果/结论] 云舟知识空间用户智慧融入对图书馆知识服务创新的启示主要有3个方面:重视用户智慧融入的价值,需求侧与供给侧共同发力;找准用户的价值导向,实施差异化激励措施;关注用户的价值体验,建立多元化互动机制。

关键词: 用户参与, 价值共创, 图书馆, 知识服务, 云舟

Abstract: [Purpose/significance] The value of user participation in knowledge service has attracted more and more attention in academic circles. The analysis of the case of user wisdom integrated in digital knowledge space can provide new ideas and methods for the innovation of library knowledge service.[Method/process] From the perspective of value co-creation, this paper analyzed the role orientation of users, the stage strategy of the user wisdom integration and the guarantee mechanism of the user wisdom integrated in Yunzhou knowledge space. Then this paper summarized the mode and its advantages.[Result/conclusion] The enlightenment of user wisdom integrated in Yunzhou knowledge space to library knowledge service innovation has three aspects:attaching importance to the value of user wisdom integration, supply-side and demand-side joint efforts; finding out the value orientation of users and implementing different incentive measures; caring about the value experience of users and establishing a diverse interaction mechanism.

Key words: user participation, value co-creation, library, knowledge service, Yunzhou

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