图书情报工作 ›› 2014, Vol. 58 ›› Issue (23): 54-60.DOI: 10.13266/j.issn.0252-3116.2014.23.008

• 理论研究 • 上一篇    下一篇

移动图书馆平台的用户体验测评

沈军威1, 倪峰2, 郑德俊1   

  1. 1. 南京农业大学信息科技学院;
    2. 南京农业大学图书馆
  • 收稿日期:2014-10-09 修回日期:2014-11-20 出版日期:2014-12-05 发布日期:2014-12-05
  • 通讯作者: 郑德俊, 南京农业大学信息科技学院教授, 博士, E-mail:zdejun@njau.edu.cn.
  • 作者简介:沈军威, 南京农业大学信息科技学院博士研究生;倪峰, 南京农业大学图书馆馆长, 副教授
  • 基金资助:

    本文系国家社会科学基金项目"基于用户感知的移动图书馆服务质量评价及提升策略研究"(项目编号:13BTQ026)研究成果之一.

The Measurement and Analysis of User Experience in Mobile Library Platform

Shen Junwei1, Ni Feng2, Zheng Dejun1   

  1. 1. College of Information Science and Technology, Nanjing Agriculture University, Nanjing 210095;
    2. Nanjing Agriculture University Library, Nanjing 210095
  • Received:2014-10-09 Revised:2014-11-20 Online:2014-12-05 Published:2014-12-05

摘要:

用户体验直接影响到用户对移动图书馆平台的接受程度和满意程度.在分析移动图书馆平台用户体验内涵的基础上, 提出一个量化移动图书馆平台用户体验的指标体系, 并通过测试任务, 分析用户对移动图书馆平台现有功能的用户体验现状.结果表明:用户对移动图书馆平台的总体评价是积极的, 但在技术、交互方面的体验评价不高;同时, 不同使用时间的用户的具体体验感受也存在一定的差异.进而有针对性地提出移动图书馆平台的发展建议:注重各个服务模块之间的融合, 以提高整体用户体验, 尤其是要着力提高用户与平台之间的交互体验.

关键词: 用户体验, 移动图书馆, 移动服务

Abstract:

ser experience is supposed to directly affect users' acceptance and satisfaction of the mobile library platform. On the basis of analyzing the connotation of user experience in mobile library platform, this paper puts forward some systematic indicators that quantitatively measure the user experience in mobile library platform. Then, through some testing tasks and a questionnaire, we analyze the current situation of user experience on the existing functions of mobile library platform. The results show that the overall evaluation is positive, whereas it is not high in terms of evaluating the technology and interactive experience. Also there are some differences in the specific experience of the users whose using time is different. According to the investigation, this paper proposes some suggestions in order to realize the further development of mobile library platform. For example, the mobile library platform should focus on the integration among various service modules to enhance the overall user experience, especially improving the interaction experience.

Key words: user experience, mobile library, mobile service

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