图书情报工作 ›› 2022, Vol. 66 ›› Issue (21): 14-21.DOI: 10.13266/j.issn.0252-3116.2022.21.002

• 理论研究 • 上一篇    下一篇

基于扎根理论的公共数字文化服务供给质量影响因素分析

完颜邓邓, 尹娇   

  1. 湘潭大学公共管理学院 湘潭 411105
  • 收稿日期:2022-06-15 修回日期:2022-09-16 出版日期:2022-11-05 发布日期:2022-11-25
  • 作者简介:完颜邓邓,副教授,博士,硕士生导师,E-mail:wanyan678@163.com;尹娇,硕士研究生。
  • 基金资助:
    本文系国家社会科学基金青年项目"公共数字文化服务供给的不平衡不充分问题及对策研究"(项目编号:18CTQ003)研究成果之一。

Analysis of the Influencing Factors of the Supply Quality of Public Digital Cultural Services Based on Grounded Theory

Wanyan Dengdeng, Yin Jiao   

  1. School of Public Administration, Xiangtan University, Xiangtan 411105
  • Received:2022-06-15 Revised:2022-09-16 Online:2022-11-05 Published:2022-11-25

摘要: [目的/意义] 探究公共数字文化服务供给质量的影响因素,以期为提升服务供给质量提供参考。[方法/过程] 对30位公共数字文化服务用户进行访谈,利用扎根理论方法对访谈资料进行分析编码,并构建公共数字文化服务供给质量影响因素模型。[结果/结论] 阐明环境、平台、资源、活动、服务人员、反馈、用户7个因素对公共数字文化服务供给质量的影响及作用机制,指出用户在感知环境、平台、资源、活动等的供给质量后进行反馈表达,反馈结果由服务人员接收后进行服务完善的过程,是公共数字文化服务供给质量提升的动态循环路径。

关键词: 公共数字文化服务, 供给质量, 扎根理论, 影响因素

Abstract: [Purpose/Significance] To explore the influencing factors of the supply quality of public digital cultural services, in order to provide reference for improving the supply quality of services.[Method/Process] After interviewing 30 users of public digital cultural services, the grounded theory was applied to conduct analysis and coding of interview data, and a model of factors influencing the supply quality of public digital cultural services was constructed.[Result/Conclusion] The research clarifies the influence and mechanism of seven factors of environment, platforms, resources, activities, service personnel, feedback and users on the supply quality of public digital cultural services, points out that the process of users giving feedback after perceiving the supply quality of the environment, platforms, resources and activities, and then improving the service after receiving the feedback results by service personnel is a dynamic circulation path for improving the supply quality of public digital cultural services.

Key words: public digital cultural services, supply quality, grounded theory, influencing factors

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