基于在线评论的图书消费者满意度影响因素与作用机理
尹丽春, 王悦
Influencing Factors and Mechanism of Book Consumer Satisfaction Based on Online Comments
Yin Lichun, Wang Yue
图书情报工作 . 2019, (22): 106 -117 .  DOI: 10.13266/j.issn.0252-3116.2019.22.012