Taking the website usability surveys implemented by the Michigan University library as a study case, this paper evaluates and discusses several investigation and analysis methods which were applied to them. These methods include the interviews method based on the group post-it note exercise and individual transcript analysis, and the participatory methods based on the X/O and card sorting analysis. Finally, it proposes some inspiration for Chinese university libraries to do such surveys.
Zhang Huanmin
,
Qian Jiaping
,
Ye Hangqing
. Dual Role as to be Service Objects and to be Partners of Users：Research on the Website Usability Survey Methods of the Michigan University Library[J]. Library and Information Service, 2013
, 57(17)
: 58
-62
.
DOI: 10.7536/j.issn.0252-3116.2013.17.011
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