The Effect of Technology Anxiety on the Mobile Library Service Quality

  • Shi Guohong ,
  • Sun Ye
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  • School of Management, Jiangsu University, Zhenjiang 212013

Received date: 2016-12-16

  Revised date: 2017-03-07

  Online published: 2017-03-20

Abstract

[Purpose/significance] This paper establishes a mediation model between the technology anxiety triggered by technical factors and the mobile library service quality in the new information environment, so as to explore the effect mechanism of the technology anxiety on the mobile library service quality and guide the libraries to develop mobile information services and improve services quality.[Method/process] This paper introduced the user participation, and analyzed the relationship between the technology anxiety and the user participation. Regression analysis was taken to check the scientificity of the mediation model.[Result/conclusion] The result shows that the technology anxiety has a significant negative effect on the user participation; the user participation has a significant positive effect on the mobile library service quality; the technology anxiety has a negative effect on the mobile library service quality mediated by the user participation; individual dimension has more effect than library dimension on the mobile library service quality.

Cite this article

Shi Guohong , Sun Ye . The Effect of Technology Anxiety on the Mobile Library Service Quality[J]. Library and Information Service, 2017 , 61(6) : 37 -45 . DOI: 10.13266/j.issn.0252-3116.2017.06.007

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