图书情报工作 ›› 2020, Vol. 64 ›› Issue (3): 42-52.DOI: 10.13266/j.issn.0252-3116.2020.03.005

• 理论研究 • 上一篇    下一篇

用户参与对图书馆知识服务绩效的影响模型

李永明1,2, 郑德俊1   

  1. 1 南京农业大学信息科技学院 南京 210095;
    2 山东理工大学科技信息研究所 淄博 255000
  • 收稿日期:2019-05-07 修回日期:2019-06-17 出版日期:2020-02-05 发布日期:2020-02-05
  • 通讯作者: 郑德俊(ORCID:0000-0002-7800-8876),教授,博士生导师,通讯作者,E-mail:zdejun@njau.edu.cn
  • 作者简介:李永明(ORCID:0000-0002-1297-5038),讲师。
  • 基金资助:
    本文系国家社会科学基金项目"智慧融合视角下图书馆与用户共创知识服务价值的模式构建研究"(项目号:19BTQ036)研究成果之一。

Influence Mechanism of User Participation on Library Knowledge Service Performance

Li Yongming1,2, Zheng Dejun1   

  1. 1 College of Information Science&Technology, Nanjing Agricultural University, Nanjing 210095;
    2 Institute of Scientific&Technical Information, Zibo 255000
  • Received:2019-05-07 Revised:2019-06-17 Online:2020-02-05 Published:2020-02-05

摘要: [目的/意义] 用户参与是图书馆融合用户智慧共创服务价值的重要手段,确立用户参与图书馆知识服务的重要性和合理性,有助于强化用户参与的作用和效果,为图书馆知识服务中的用户价值挖掘提供理论支持与实践指导。[方法/过程] 从用户参与视角探索图书馆知识服务绩效,提出用户参与对图书馆知识服务绩效影响的理论模型和研究假设,设计问卷调查获取数据,借助SPSS、Amos进行描述性统计分析、探索性分析和验证性分析,实证验证用户参与对图书馆知识服务绩效的影响模型。[结果/结论] 用户参与对图书馆知识服务绩效具有显著的正向影响,其中用户感知参与价值和用户感知互动价值起着中介作用。不同参与行为对图书馆知识服务绩效的影响是有差异的,用户感知参与价值和感知互动价值对图书馆知识服务绩效也是有区别的。

关键词: 图书馆, 知识服务, 用户参与, 服务绩效

Abstract: [Purpose/significance] User participation is an important means for libraries to integrate users' wisdom to create service value. Establishing the importance and rationality of user participation is helpful to strengthen its role and effect and provide theoretical support and practical guidance for user value mining in library knowledge service.[Method/process] From the perspective of user participation, this paper explored the performance of library knowledge service. The theoretical model and research hypothesis of the impact of user participation on library knowledge service performance were put forward, and questionnaire survey was designed to obtain data. It carried out descriptive statistical analysis, exploratory analysis and confirmatory analysis via SPSS and Amos, and demonstrated the impact model of user participation on library knowledge service performance.[Result/conclusion] The results show that user participation has a positive impact on library knowledge service performance, in which user perceived participation value and user perceived interaction value play a mediating role. The influence of different participation behavior on library knowledge service performance is different, and perceived participation value and user perceived interaction value on library knowledge service performance are also different.

Key words: library, knowledge service, user participation, service performance

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