图书情报工作 ›› 2018, Vol. 62 ›› Issue (1): 33-39.DOI: 10.13266/j.issn.0252-3116.2018.01.004

• 专题:用户感知视角下公共档案馆服务质量评价 • 上一篇    下一篇

用户感知视角下档案网站服务质量测评实证研究

邓君1, 盛盼盼1, 王阮1, 沈涌2   

  1. 1. 吉林大学管理学院 长春 130022;
    2. 吉林大学公共卫生学院 长春 130021
  • 收稿日期:2017-06-25 修回日期:2017-09-06 出版日期:2018-01-05 发布日期:2018-01-05
  • 作者简介:邓君(ORCID:0000-0002-3291-7193),教授,博士生导师,E-mail:dengjun9722@163.com;盛盼盼(ORCID:0000-0002-3227-2647),博士研究生;王阮(ORCID:0000-0002-5445-4943),硕士研究生;沈涌(ORCID:0000-0003-4070-5403),讲师,博士
  • 基金资助:
    本文系国家社会科学基金项目"公共档案馆用户感知服务质量评价与优化研究"(项目编号:15BTQ081)研究成果之一。

An Empirical Research on the Quality Evaluation of Archives Websites from the Perspective of User Perception

Deng Jun1, Sheng Panpan1, Wang Ruan1, Shen Yong2   

  1. 1. School of Management, Jilin University, Changchun 130022;
    2. School of Public Health, Jilin University, Changchun 130021
  • Received:2017-06-25 Revised:2017-09-06 Online:2018-01-05 Published:2018-01-05

摘要: [目的/意义] 从用户感知视角对省级档案网站服务质量评价进行实证研究,为档案网站信息质量、界面设计及服务与交互质量的改进提供理论支持和实证参考。[方法/过程] 借助SPSS19.0对调查问卷的有效样本进行探索性因子分析,构建档案网站服务质量评价体系,运用因子分析法对体系进行权重赋值,最后针对四个具有代表性的省级档案网站做出实证分析。[结果/结论] 对比分析省级档案网站建设过程中的优势及不足,为档案网站的服务质量改进提供必要的理论支撑。

关键词: 用户感知, 档案网站, 服务质量

Abstract: [Purpose/significance] This paper makes an empirical study on the evaluation of the service quality of provincial archives websites from the perspective of user perception. It can provide theoretical support and empirical references for the improvement of information quality, interface design and interaction quality of archives websites.[Method/process] An exploratory factor analysis was carried out on the valid samples of the questionnaire with the help of SPSS 19.0. First, this paper constructed the service quality evaluation system of archives websites. Second, it used the factor analysis method to assign weights to the system. Finally, it made an empirical analysis of four representative provincial archives websites.[Result/conclusion] This paper gets the advantages and disadvantages of the provincial archives websites' construction process through the comparative analysis and provides the necessary theoretical support for the quality improvement of the archives websites.

Key words: user perception, archives website, service quality

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