移动图书馆用户体验研究综述与展望

doi:10.13266/j.issn.0252-3116.2018.10.016

图书情报工作 ›› 2018, Vol. 62 ›› Issue (10): 126-135.DOI: 10.13266/j.issn.0252-3116.2018.10.016

移动图书馆用户体验研究综述与展望

魏群义¹, 李艺亭², 姚媛²

1. 重庆大学图书馆重庆 400044;
2. 重庆大学经济与工商管理学院重庆 400044

收稿日期:2017-12-07 修回日期:2018-02-06 出版日期:2018-05-20 发布日期:2018-05-20
作者简介:魏群义(ORCID:0000-0001-7367-5621),馆长助理,副研究馆员,博士,E-mail:wqy@cqu.edu.cn;李艺亭(ORCID:0000-0002-3524-9397),硕士研究生;姚媛(ORCID:0000-0001-7681-1748),硕士研究生。
基金资助:
本文系国家社会科学基金项目"移动图书馆的用户体验模型与服务质量提升研究"（项目编号：17BTQ037）和中央高校基本科研项目"移动图书馆的用户体验模型改进与服务质量提升研究"（项目编号：106112016CDJSK02XK05）研究成果之一。

Summarization and Prospect of User Experience Research in Mobile Library

Wei Qunyi¹, Li Yiting², Yao Yuan²

1. Chongqing University Library, Chongqing 400044;
2. School of Economics and Business Administration, Chongqing University, Chongqing 400044

Received:2017-12-07 Revised:2018-02-06 Online:2018-05-20 Published:2018-05-20

摘要/Abstract

摘要： [目的/意义]总结国内外移动图书馆用户体验研究现状，分析移动图书馆用户体验研究取得的成果及存在的不足，对未来的研究内容进行展望。[方法/过程]通过对文献内容分析，从移动图书馆用户体验内涵及要素研究、移动图书馆用户体验模型研究、移动图书馆用户体验测评研究和移动图书馆用户体验提升研究4个方面对当前研究成果进行梳理。[结果/结论]对未来的研究建议与展望：在理论方面，完善移动图书馆用户体验理论体系，注重多学科交叉研究和探索新的用户体验研究方向；在实践方面，探究多元化研究方法，加强可持续化研究和深化用户体验提升研究。

关键词: 移动图书馆服务, 移动服务, 用户体验, 研究展望

Abstract: [Purpose/significance] This paper summarizes the research status of user experience in mobile library both at home and abroad, and analyzes the achievements and shortcomings of mobile library user experience research. Finally, the future research content and development direction of mobile library user experience are prospected.[Method/process] Using the method of literature analysis, the current mobile library user experience research results are reviewed from four aspects:the mobile library user experience connotation and elements, mobile library user experience model research, mobile library user experience evaluation research and mobile library user experience enhancement research.[Result/conclusion] Suggestions and prospects are put forward for future research:in terms of theory, perfect the theoretical system of mobile library user experience, pay attention to interdisciplinary studies and explore new directions for user experience research; in practice, explore diversified research methods, strengthen sustainable research and further deepen the research on mobile library user experience enhancement.

Key words: mobile library service, mobile service, user experience, research prospect

中图分类号:

G250

魏群义, 李艺亭, 姚媛. 移动图书馆用户体验研究综述与展望[J]. 图书情报工作, 2018, 62(10): 126-135.

Wei Qunyi, Li Yiting, Yao Yuan. Summarization and Prospect of User Experience Research in Mobile Library[J]. LIS, 2018, 62(10): 126-135.

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移动图书馆用户体验研究综述与展望

Summarization and Prospect of User Experience Research in Mobile Library

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