图书情报工作 ›› 2019, Vol. 63 ›› Issue (8): 65-73.DOI: 10.13266/j.issn.0252-3116.2019.08.009

• 工作研究 • 上一篇    下一篇

我国智慧城市APP应用现状及问题分析

梁甜, 彭国超, 邢飞   

  1. 中山大学资讯管理学院, 广州 510006
  • 收稿日期:2018-09-02 修回日期:2018-12-08 出版日期:2019-04-20 发布日期:2019-04-20
  • 通讯作者: 彭国超(0000-0003-1206-5509),教授,博士生导师,通讯作者,E-mail:penggch@mail.sysu.edu.cn
  • 作者简介:梁甜(ORCID:0000-0003-4106-2438),硕士研究生;邢飞(0000-0001-7550-3540),博士研究生。
  • 基金资助:
    本文系广州市哲学社会科学发展"十三五"规划2018年度智库项目"广州建设智慧社会研究"(项目编号:2018GZZK01)研究成果之一。

Research on the Status and Problems of Mobile Application of Smart City in China

Liang Tian, Peng Guochao, Xing Fei   

  1. School of Information Management, Sun Yat-sen University, Guangzhou 510006
  • Received:2018-09-02 Revised:2018-12-08 Online:2019-04-20 Published:2019-04-20

摘要: [目的/意义]旨在探索我国智慧城市APP发展现状及存在的问题,对改善智慧城市服务、推动智慧城市技术方案落地、提升智慧城市APP用户体验具有重要借鉴意义和实践指导价值。[方法/过程]收集全国140个城市333个智慧APP的相关数据,结合定量与定性研究方法进行分析。首先,利用SPSS统计分析APP的区域分布及评分;其次,结合内容分析法对APP的功能描述及15 754条用户评论进行定性分析,归纳APP的类别栏目及用户反馈;最后,结合现状讨论智慧城市APP的未来发展路径。[结果/结论]梳理我国智慧城市APP的区域分布、类型功能、评分及用户评论。当前,我国智慧城市APP分布存在显著的区域差异,按照功能可划分为智慧交通、智慧医疗、智慧生活三大类,整体评分不高,存在技术缺陷、服务质量差、信息不准确、无法满足用户需求等6大问题。

关键词: 智慧城市, 移动APP, 用户评论, 用户体验, 系统集成

Abstract: [Purpose/significance] The purpose of this paper is to explore the development status and related problems of mobile APP in smart cities in China, which is of great significance and reference value for improving the user experience of mobile Application of smart cities.[Method/process] The data of 333 mobile Application were collected from 140 cities in China. Quantitative and qualitative analysis were both used. Firstly, this research uses SPSS to analyze the regional distribution and score data of 333 mobile Application. Secondly, the functional description of APP and 15 754 user reviews were qualitatively analyzed with content analysis method to extract the category columns and user feedback. In the end, the future development path of smart city APP was proposed based on the current situation.[Result/conclusion] The regional distribution, function, score and user comments of smart city APP in China were summarized. At present, there are significant regional differences of smart city application in China. From the perspective of function, smart city APP can be divided into three categories, which consists of intelligent transportation, smart medical and smart living. The average score of smart APP in China is low. Moreover, six key problems are investigated through qualitative study, including technology gaps, poor services, inaccurate information and failing to meet user requirements.

Key words: smart city, mobile application, user reviews, user experience, systems integration

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