图书情报工作 ›› 2019, Vol. 63 ›› Issue (11): 52-65.DOI: 10.13266/j.issn.0252-3116.2019.11.006

• 工作研究 • 上一篇    下一篇

关于图书馆信息服务功能性用户体验量化的实验研究

钱蔚蔚1, 冯稚颖2   

  1. 1. 天津师范大学图书馆 天津 300387;
    2. 山西省吕梁市公安局 吕梁 033000
  • 收稿日期:2018-09-10 修回日期:2018-12-25 出版日期:2019-06-05 发布日期:2019-06-05
  • 作者简介:钱蔚蔚,副研究馆员,硕士,E-mail:qww1109@126.com;冯稚颖,助理研究员,硕士。
  • 基金资助:
    本文系国家社会科学基金青年项目"基于用户体验量化的图书馆信息服务质量控制体系构建研究"(项目编号:14CTQ008)研究成果之一。

Experimental Study on Quantifying Functional User Experience of Library Information Services

Qian Weiwei1, Feng Zhiying2   

  1. 1. Library of Tianjin Normal University, Tianjin 300387;
    2. Lüliang Bureau of Public Security, lüliang 033000
  • Received:2018-09-10 Revised:2018-12-25 Online:2019-06-05 Published:2019-06-05

摘要: [目的/意义]选取两所大学的图书馆网站,从用户角度出发开展图书馆信息服务功能性用户体验量化实证研究,定标比超,结合实验数据和实际情况,寻找差距、发现问题,为提升图书馆网站的用户体验提出可行性的建议。[方法/过程]全面了解用户体验的量化方法及工具、关注用户与图书馆网站之间的交互设计,通过实验法和问卷调查法获取各测度相关数据,真实地反映用户参与图书馆信息服务的全部体验过程。[结果/结论]为图书馆网站提出可行的建议:奠定服务基础,加强传统信息服务;优化服务流程,避免重复操作;增加站内搜索,凸显服务模块;强化有效沟通,切实解决用户问题;挖掘个性特征,提供深度服务。

关键词: 图书馆信息服务, 功能性用户体验量化, 交互设计

Abstract: [Purpose/significance] From the perspective of customers, this paper developed an experimental study on quantifying functional user experience of library information services for tow university library Websites. The user experience data was obtained from three aspects:task dimension, behavior dimension and experience description.[Method/process] Using the experimental method and questionnaire survey, this paper conducted an empirical research on the information service of university library Websites, paying close attention to user interaction.[Result/conclusion] According to the comparison between the two universities and the problems in the course of the experiment, this paper puts forward some optimization suggestions for the library of university. The following recommendations were mainly made:lay the foundation of service and strengthen traditional information service; optimize the service process to avoid repeating operation; increase the station search, highlight the service module; strengthen effective communication and solve users' problems effectively; mining personalized features to provide depth service.

Key words: library information services, quantizing functional user experience, interaction design

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