关键词: 高校图书馆, 用户需求, 专利服务, 服务设计

Abstract: [Purpose/significance] The core value of university libraries is first of all to maintain a high degree of consistency between service and needs. This paper tries to study how to develop strengths and avoid weaknesses, meet needs, diversify and implement patent services in various ways for university libraries. It is of great significance for university libraries to improve their service performances and highlight their missions.[Method/process] The paper is based on the analysis of user needs and service design, taking the patent service practices in the Intellectual Property Information Service Center of Shandong University of Technology as the example. The patent service orientation, content, and mode of university libraries have been discussed from three dimensions as the patent quality education combing popularization and improvement, the patent scientific research service with choosing to do something, and the information analysis and decision support for industry-academy-research policies.[Result/conclusion] High quality to meet user needs is the focus of patent services work in university library. In order to carry out patent service effectively, the library should be guided by rational orientations, supported by professionals, focused on patent education and guaranteed by effective mechanism.

Key words: university library, user needs, patent service, service design