图书情报工作 ›› 2020, Vol. 64 ›› Issue (15): 157-164.DOI: 10.13266/j.issn.0252-3116.2020.15.020

• 专辑:图书情报应急服务与管理 • 上一篇    下一篇

突发公共卫生事件中高校图书馆微信公众平台远程服务现状与策略——以36所“双一流”A类高校图书馆为例

喻梦倩, 高晓晶, 张毓晗, 杨家燕   

  1. 电子科技大学图书馆 成都 611731
  • 收稿日期:2020-03-30 修回日期:2020-06-03 出版日期:2020-08-05 发布日期:2020-08-05
  • 作者简介:喻梦倩(ORCID:0000-0001-6409-3531),馆员,硕士,E-mail:yumq@uestc.edu.cn;高晓晶(ORCID:0000-0001-9407-9001),馆员,硕士;张毓晗(ORCID:0000-0003-4625-5749),副研究馆员,硕士;杨家燕(ORCID:0000-0003-4652-9527),副研究馆员,硕士。

The Current Situation and Strategy of Remote Service of WeChat Public Platform in University Libraries in Public Health Emergencies——Taking 36 “Double First-Class” University Libraries as Examples

Yu Mengqian, Gao Xiaojing, Zhang Yuhan, Yang Jiayan   

  1. The library of University of Electronic Science and Technology of China, Chengdu 611731
  • Received:2020-03-30 Revised:2020-06-03 Online:2020-08-05 Published:2020-08-05

摘要: [目的/意义] 调研当前新型冠状病毒肺炎疫情特殊时期,高校图书馆通过微信公众平台提供远程服务的现状,探讨突发公共卫生事件发生时,高校图书馆开展远程服务的策略,为高校图书馆通过微信公众平台提供远程服务提供借鉴。[方法/过程] 调查36所"双一流"A类高校图书馆微信公众平台数据,分析研究高校图书馆通过微信公众平台开展远程服务的现状和存在的问题,并提出优化策略。[结果/结论] 在新媒体环境下,微信公众平台已成为高校图书馆开展远程服务的重要平台。高校图书馆远程服务需常态化,当突发公共卫生事件发生时,从资源保障、服务保障、阅读活动、读者远程教育及心理疏导等方面入手,为学校教学科研、人才培养提供有力支撑。

关键词: 突发公共卫生事件, 高校图书馆, 微信公众平台, 远程服务

Abstract: [Purpose/significance] This paper analyzes the current situation of remote service of university libraries through WeChat public platform, discuss remote service strategy of university libraries in response to public health emergencies, especially in the current special period of the COVID-19 epidemic, and provides reference for university libraries to carry out the remote service of WeChat public platform.[Method/process] Through the investigation and analysis of the WeChat data of 36 "Double First-Class" university libraries, this paper analyzed the current situation, main service contents and existing problems of remote service carried out by university libraries through WeChat public platform, and put forward corresponding optimization strategies.[Result/conclusion] WeChat has become the important platform for university libraries in remote service in the new media environment.The university libraries should make the emergency service plan. When there is a public health emergency, it should focus on resource guarantee, service guarantee, online education of readers, etc. to provide strong support for teaching, scientific research and personnel training.

Key words: public health emergency, university library, WeChat public platform, remote service

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