突发公共卫生事件情境下大学生的信息需求及满足程度

doi:10.13266/j.issn.0252-3116.2020.22.009

图书情报工作 ›› 2020, Vol. 64 ›› Issue (22): 85-95.DOI: 10.13266/j.issn.0252-3116.2020.22.009

突发公共卫生事件情境下大学生的信息需求及满足程度

李月琳^1,2, 张建伟^1,2, 包虹虹¹

1 南开大学商学院信息资源管理系天津 300071;
2 南开大学信息行为科学研究中心天津 300071

收稿日期:2020-06-29 修回日期:2020-09-04 出版日期:2020-11-20 发布日期:2020-11-20
作者简介:李月琳(ORCID:0000-0002-1496-6741),教授,博士,E-mail:yuelinli@nankai.edu.cn;张建伟(ORCID:0000-0001-8197-0305),博士研究生;包虹虹(ORCID:0000-0003-3828-9367),本科生。
基金资助:
本文系国家社会科学基金重点项目"网络用户健康信息素养及交互信息行为引导机制研究"（项目编号：17AZD036）研究成果之一。

Information Needs and Satisfaction of College Students in the Context of Public Health Emergencies

Li Yuelin^1,2, Zhang Jianwei^1,2, Bao Honghong¹

1 Department of Information Resources Management, Business School, Nankai University, Tianjin 300071;
2 Research Center for Information Behavior, Nankai University, Tianjin 300071

Received:2020-06-29 Revised:2020-09-04 Online:2020-11-20 Published:2020-11-20
Supported by:

摘要/Abstract

摘要： [目的/意义] 探讨在突发公共卫生事件情境下，大学生的信息需求有何变化、不同信息需求类型的重要程度及其被满足的程度（以下简称"满足度"），揭示满足度高和低的信息特征。[方法/过程] 首先通过初步调查，识别在突发公共卫生事件情境下大学生的信息需求类型，包括与疾病相关、自身相关、社会相关和学校相关的信息。基于此开展问卷调查，收集556份有效问卷，厘清各层面信息需求所包含的类别。[结果/结论] 研究发现，面对突发公共卫生事件，大学生优先需要的信息主要涉及疾病的预防治疗和发展、政府应对措施、事件对学习生活的影响；满足度高的信息类型具有数据量化、流程清晰、表述明确、信息源权威、采用声像信息源等特征；满足度低的信息类型多具有不确定性、影响因素复杂、信息笼统、缺乏权威信息源等特征。研究结果一方面有助于在突发公共卫生事件情境下更好地为大学生提供更为精准的信息服务；另一方面，也可为政府在疫情信息管理和发布上提供参考，更好地满足大学生的信息需求。

关键词: 突发公共卫生事件, 不确定性, 信息需求, 大学生

Abstract: [Purpose/significance] This study aims to explore the change of information needs of college students, the importance of different information needs, and the extent their information needs are satisfied under the circumstances of public health emergencies (PHE). The study further identifies features of information satisfied at high and low level.[Method/process] Through preliminary investigation, this study identified the types of college students' information needs in the context of PHE, including disease-related, self-related, social related and school related information. Totally 556 valid questionnaires were collected.[Result/conclusion] The results indicate that under the PHE, college students need different types of information, including disease prevention, treatment and development, government actions, and the impact of events on learning and life. The information students are highly satisfied has some salient characteristics, such as quantification, clear expression, authoritative information source, and audio-visual information source; the information not satisfied is usually uncertain, complex, unclear, and lack of authority information source. The results can help provide more accurate information for college students in the context of PHE. It can also inform the government in the management and release of PHE-related information, for better meeting the information needs of college students.

Key words: public health emergencies, uncertainty, information need, college students

中图分类号:

G250

李月琳, 张建伟, 包虹虹. 突发公共卫生事件情境下大学生的信息需求及满足程度[J]. 图书情报工作, 2020, 64(22): 85-95.

Li Yuelin, Zhang Jianwei, Bao Honghong. Information Needs and Satisfaction of College Students in the Context of Public Health Emergencies[J]. LIS, 2020, 64(22): 85-95.

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突发公共卫生事件情境下大学生的信息需求及满足程度

Information Needs and Satisfaction of College Students in the Context of Public Health Emergencies

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