关键词: 公共文化服务, 城市低收入人群, 扎根理论

Abstract: [Purpose/significance] To establish a theoretical model of the plight of urban low-income people in access to public cultural services, summed up the difficulties of urban low-income people in access to public cultural services, and promote the equalization of public cultural services. [Method/process] Through observing the cultural living environment of urban low-income families and conducting semi-structured interviews with 67 urban low-income people, this paper uses the grounded theory method to study the difficulties faced by urban low-income people in obtaining public cultural services. [Result/conclusion] Urban low-income people are deeply trapped in the dilemma of internal and external pressure and feedback mechanism failure in obtaining public cultural services. The reasons for this phenomenon are complex and deep-seated, which can be divided into four core categories:personal cognitive constraints, objective condition pressure, service supply differences and feedback mechanism failure. It is suggested that we should work together to improve the low-income people's access to public cultural services by strengthening the material life foundation, breaking the shackles of inherent thinking, optimizing the allocation and supply of resources, and reshaping the awareness of the rights of the main body.

Key words: public cultural services, urban low income group, grounded theory