关键词: 信息搜索困难, 搜索困难度量, 搜索代价, 学术搜索, 会话类型

Abstract: [Purpose/significance] Users often faced different levels of information searching difficulties in search. In order to better understand user needs and improve the retrieval system, a concise and effective method was needed to measure the difficulty of searching for information.[Method/process] This study took the cost of effort on time and behavior for queries as manifestation of users' information seeking difficulty. The session type was divided according to the user's behavior pattern in the session, the session type with the least cost and the query requirement was satisfied as the comparison baseline, and the cost of the baseline session was used to measure the difficulty of other session types. In order to optimize the expression model of the cost, the correlation test of the behavioral indicators of the search cost was carried out, and the behavioral characteristics with good independence and discrimination were selected by factor analysis for modeling. Using National Science and Technology Library (NSTL) logs and Sogou logs as data sets to compare the difficulty faced by users in both academic search and general search environments, as well as during the exploration process represented by and different session types.[Result/conclusion] In the two search systems measured in this paper, the information search difficulty faced by users is 2.30 and 1.57 respectively, and the difficulty in academic search is higher than that in general search. In the two sessions that embodied the process of academic exploration, the difficulty levels were 2.35 and 4.13 respectively. The method proposed in this paper can use simple numerical values to summarize the search difficulties with multiple influencing factors, and can be used in different types of sessions and search environments, enriching the evaluation methods of the retrieval system.

Key words: information search difficulties, search difficulty measurement, search cost, academic search, session types