图书情报工作 ›› 2023, Vol. 67 ›› Issue (8): 62-72.DOI: 10.13266/j.issn.0252-3116.2023.08.006

• 理论研究 • 上一篇    下一篇

公共数字文化服务供给质量影响因素检验——基于链式中介模型

尹娇1, 朱小蕊2, 完颜邓邓1   

  1. 1 湘潭大学公共管理学院 湘潭 411105;
    2 湘潭大学数学与计算科学学院 湘潭 411105
  • 收稿日期:2022-10-17 修回日期:2022-12-29 出版日期:2023-04-20 发布日期:2023-04-25
  • 通讯作者: 完颜邓邓,副教授,博士,硕士生导师,通信作者,E-mail:wanyan678@163.com
  • 作者简介:尹娇,硕士研究生;朱小蕊,硕士研究生
  • 基金资助:
    本文系国家社会科学基金青年项目“公共数字文化服务供给的不平衡不充分问题及对策研究”(项目编号:18CTQ003)研究成果之一。

The Test of the Influencing Factors of the Supply Quality of Public Digital Cultural Services: Based on Chain Mediation Model

Yin Jiao1, Zhu Xiaorui2, Wanyan Dengdeng1   

  1. 1 School of Public Administration, Xiangtan University, Xiangtan 411105;
    2 School of Mathematics and Computational Science, Xiangtan University, Xiangtan 411105
  • Received:2022-10-17 Revised:2022-12-29 Online:2023-04-20 Published:2023-04-25

摘要: [目的/意义] 旨在检验公共数字文化服务供给质量影响因素,了解影响因素的影响程度与作用路径,为改进公共数字文化服务供给质量提出建议。[方法/过程] 通过设计公共数字文化服务供给质量影响因素链式中介模型与测度指标,对问卷收集数据进行效度分析与链式中介效应检验。[结果/结论] 确认环境、平台、资源、活动、服务人员、反馈、用户均对公共数字文化服务供给质量产生正向显著影响,存在“用户—反馈—服务人员—供给质量”的链式中介效应,并为提升公共数字文化服务供给质量提出若干建议。

关键词: 公共数字文化服务, 供给质量, 影响因素, 链式中介

Abstract: [Purpose/Significance] This paper tests the influencing factors of the supply quality of public digital cultural services, studies the influence degree and action path of the influencing factors, in order to put forward suggestions for improving the supply quality of public digital cultural services. [Method/Process] This paper designed a chain mediation model and measurement indicators for the influencing factors of the supply quality of public digital cultural services, and conducted validity analysis and chain mediation effect test for the data collected from the questionnaire. [Result/Conclusion] The research confirms that the environment, platforms, resources, activities, service personnel, feedback and users all have a positive and significant impact on the supply quality of public digital cultural services, and there is a chain mediating effect of ‘user-feedback-service provider-supply quality’, and puts forward some suggestions for improving the supply quality of public digital cultural services.

Key words: public digital cultural services, supply quality, influencing factors, chain mediation

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