图书情报工作 ›› 2015, Vol. 59 ›› Issue (19): 113-121.DOI: 10.13266/j.issn.0252-3116.2015.19.015

• 情报研究 • 上一篇    下一篇

政务社交媒体中用户信息获取影响因素研究述评

谢丽娜   

  1. 北京大学信息管理系 北京 100871
  • 收稿日期:2015-08-21 修回日期:2015-09-20 出版日期:2015-10-05 发布日期:2015-10-05
  • 作者简介:谢丽娜(ORCID:0000-0002-9253-0724),博士研究生,E-mail:xielinapku@163.com。
  • 基金资助:

    本文系西安石油大学青年科技创新基金项目"政府信息公开保密审查制度完善策略研究"(项目编号:2015BS39)研究成果之一。

Factors Influencing Users' Access to Government Information through Social Media

Xie Lina   

  1. Department of Information Management, PKU, Beijing 100871
  • Received:2015-08-21 Revised:2015-09-20 Online:2015-10-05 Published:2015-10-05

摘要:

[目的/意义] 政务社交媒体已成为各国电子政务的核心组成部分,为了更好地推广政务社交媒体的应用,需要了解影响用户使用的因素。[方法/过程] 梳理和总结当前国内外新媒体环境下电子政务用户接受/采纳模型的相关研究,从概念界定、基础理论及其应用、研究方法、影响因素等方面进行了述评。[结果/结论] 将政务社交媒体用户信息获取影响因素划分为5个层面,即技术层面、组织层面、环境层面、任务层面和个人层面,以期为相关的研究人员提供借鉴。

关键词: 政务社交媒体, 影响因素, 电子政务, 用户采纳

Abstract:

[Purpose/significance] Social-mediated e-government has been a core component of e-government. In order to promote the application of social-mediated e-government, we need to understand the factors affecting users to obtain government information through social media. [Method/process] This paper reviewed and summarized the current domestic and international e-government user acceptance/adoption model under the new media environment. The review was carried out in terms of definition, basic theory and its application, research methods, and influencing factors. [Method/process] In order to provide reference for relevant researchers, this paper divides these factors into five aspects, the technical, organizational, environmental, individual level and the level of task.

Key words: social media-based e-government, factors, e-government, adoption

中图分类号: