图书情报工作

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2013 , Vol. 57 >Issue 04: 84 - 89

DOI: https://doi.org/10.7536/j.issn.0252-3116.2013.04.015

工作研究

Human Library服务设计问题与对策研究

  • 曾婷
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  • 武汉市国土资源和规划信息中心
曾婷,武汉市国土资源和规划信息中心助理馆员,E-mail:candice_1988@126.com。

收稿日期: 2012-12-05

  修回日期: 2013-02-11

  网络出版日期: 2013-02-20

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Issues and Countermeasures in Service Design of Human Library

  • Zeng Ting
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  • Wuhan Land Resources and Planning Information Center, Wuhan 430014

Received date: 2012-12-05

  Revised date: 2013-02-11

  Online published: 2013-02-20

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摘要

基于对国内图书馆Human Library服务案例的分析,总结Human Library服务在我国图书馆服务应用中存在的问题,包括缺乏统一组织、资源建设与保存模式不明确、缺少服务质量评估标准等,结合实际分析以上问题的成因,并针对Human Library服务管理制度、Living Book保存机制、Human Library服务评价体系、Human Library服务设计思路等提出对策与措施,以促进Human Library服务在图书馆中的应用,提高我国图书馆Human Library服务质量。

关键词： human; library; 真人图书馆; 图书馆服务; 用户服务; 服务设计

本文引用格式

曾婷 . Human Library服务设计问题与对策研究[J]. 图书情报工作, 2013 , 57(04) : 84 -89 . DOI: 10.7536/j.issn.0252-3116.2013.04.015

Abstract

Based on the analysis of Human Library service in Chinese libraries, this paper summarizes the issues in the application, which are the lack of an unified organization, unclear resource construction and save mode, the lack of service quality evaluation standard. It analyzes the causes of those problems above,and puts forward the countermeasures which are the Human Library service management system, Living Book preservation mechanism, Human Library service evaluation system and the Human Library service design ideas. Those countermeasures will promote the application of Human Library service in the libraries and enhance Human Library service quality in Chinese libraries.

Key words： human library; service design; library service; user service

参考文献

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