收稿日期: 2012-06-20
修回日期: 2012-11-16
网络出版日期: 2013-03-05
基金资助
本文系河南省教育厅人文社会科学研究课题"企业知识管理与服务创新的互动关系研究"(课题编号:2011-ZX-265)研究成果之一。
Study on Interaction Mechanism Between Enterprise Knowledge Management and Service Innovation
Received date: 2012-06-20
Revised date: 2012-11-16
Online published: 2013-03-05
王娜 . 企业知识管理与服务创新的互动机理研究[J]. 图书情报工作, 2013 , 57(05) : 32 -37 . DOI: 10.7536/j.issn.0252-3116.2013.05.006
Firstly, this paper reviews the research status of the relationship between knowledge management and service innovation. Then it defines the knowledge factors and service factors of service innovation. According to "PSCA" theory of knowledge management, this paper deeply analyzes the interaction mechanism between knowledge management and service innovation from two perspectives, which are how knowledge management drives the service innovation and how service innovation promotes knowledge management. At last, it makes the practical analysis of interaction mechanism between them by taking Lenovo China for example.
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