参考咨询服务的变革:香港的经验
收稿日期: 2013-03-12
修回日期: 2013-05-20
网络出版日期: 2013-06-20
Evolving Library Reference Services: A Hong Kong Perspective
Received date: 2013-03-12
Revised date: 2013-05-20
Online published: 2013-06-20
数项新近的研究显示:全球学术图书馆的使用量出现骤降,本科生对图书馆的使用情况尤其如是,借阅量呈递减趋势;杂志与书籍(纸本和电子本)的使用率偏低;以学习、完成作业或休闲阅读为目的的使用率也出现下降。或许跌幅最大、最显著的版块在于向馆员提交查询请求方面,即一般统称的参考咨询服务。这种跌幅背后,隐藏着若干因素,层出不穷的信息查阅模式为其中之一种,而读者对馆员工作范畴与能力的了(误)解程度亦为其原因之一。这种趋势在亚洲,特别是在文化语言多元化的香港,究竟有多明显？在数字时代,要提供切合学术图书馆读者需求的咨询服务,实有必要进行更详细的地区性调查研究,以探讨学术图书馆读者现有的态度和行为。
Peter E. Sidorko 著, 梁锦霞 译 . 参考咨询服务的变革:香港的经验[J]. 图书情报工作, 2013 , 57(12) : 5 -9 . DOI: 10.7536/j.issn.0252-3116.2013.12.001
Several recent studies have demonstrated that usage,and in particular undergraduate student usage, of academic libraries is in serious and rapid global decline. Loans are decreasing. Use of journals and books (print and electronic) are on the decline. Use of the library for study, homework or leisure reading is also down. Perhaps the largest and most dramatic decline lies in the area of seeking assistance from librarians-what we commonly refer to as reference. Embedded in this decline are a number of factors including alternative forms of information access as well as the (mis) perception of what a librarian does and is capable of doing. To what extent are these trends also visible in an Asian context, in particular multicultural and multilingual Hong Kong? The need for detailed, investigative and region specific studies into current attitudes and behaviors of academic library users is essential to enable a best fit approach to provide reference services in a digital age.
Key words： reference service; information literacy; academic libraries; trends; Hong Kong
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