图书情报工作

图书情报工作 >

2013 , Vol. 57 >Issue 17: 58 - 62

DOI: https://doi.org/10.7536/j.issn.0252-3116.2013.17.011

工作研究

用户作为“服务对象”与“合作者”的双重角色——密歇根大学图书馆网站可用性调查方法案例研究

  • 张焕敏 ,
  • 钱佳平 ,
  • 叶杭庆
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  • 浙江大学图书馆
张焕敏, 浙江大学图书馆馆员,硕士,E-mail:zhanghuanmin@zju.edu.cn;钱佳平, 浙江大学图书馆副研究馆员,硕士;叶杭庆, 浙江大学图书馆副研究馆员,硕士。

收稿日期: 2013-07-29

  修回日期: 2013-08-18

  网络出版日期: 2013-09-05

基金资助

本文系浙江省教育厅课题"区域性数字图书馆绩效评估实证研究"(项目编号: N20120085)研究成果之一。

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Dual Role as to be Service Objects and to be Partners of Users：Research on the Website Usability Survey Methods of the Michigan University Library

  • Zhang Huanmin ,
  • Qian Jiaping ,
  • Ye Hangqing
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  • Zhejiang University Library, Hangzhou 310027

Received date: 2013-07-29

  Revised date: 2013-08-18

  Online published: 2013-09-05

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摘要

以密歇根大学图书馆开展的图书馆网站可用性专项系列调查为例,重点评价分析基于便利贴分组和个体记录分析的访谈法、基于X/O和卡片分类的用户参与法等若干种调查方法和分析方法在调查过程中的应用,为我国高校图书馆开展网站可用性的相关用户调查工作提供启示。

关键词： 高校图书馆; 网站可用性调查; 访谈法; 用户参与法

本文引用格式

张焕敏 , 钱佳平 , 叶杭庆 . 用户作为“服务对象”与“合作者”的双重角色——密歇根大学图书馆网站可用性调查方法案例研究[J]. 图书情报工作, 2013 , 57(17) : 58 -62 . DOI: 10.7536/j.issn.0252-3116.2013.17.011

Abstract

Taking the website usability surveys implemented by the Michigan University library as a study case, this paper evaluates and discusses several investigation and analysis methods which were applied to them. These methods include the interviews method based on the group post-it note exercise and individual transcript analysis, and the participatory methods based on the X/O and card sorting analysis. Finally, it proposes some inspiration for Chinese university libraries to do such surveys.

Key words： university library; website usability survey; interview method; user participation method

参考文献

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[11] Robbins L P, Espositob L, Kretzc C, et al. What a user wants: Redesigning a library's Web site based on a card-sort analysis[J].Journal of Web Librarianship, 2008(4):3-27.
[12] Guo Jiao, Yan Pei.User-centered information architecture of university library website[C]//Proceedings of 2011 3rd International Conference on Computer Research and Development(ICCRD).Shanghai:IEEE,2011:2.
[13] 赵宇翔.图书馆网站信息构建的可用性研究[D].上海.复旦大学,2008.
[14] MIT Library.Services/departments/libraries organization card sorting.[EB/OL].[2013-04-05].http://www.lib.umich.edu/usability-library/usability-report/servicesdepartmentslibraries-organization-card-sorting.
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