收稿日期: 2013-09-04
修回日期: 2013-10-05
网络出版日期: 2013-10-20
基金资助
本文系国家自然科学基金资助项目"大数据环境下面向科学研究第四范式的信息资源云研究"(项目编号:71373191)研究成果之一。
Parameters Research for Information Service Level Agreement of Library Cloud Computing Service
Received date: 2013-09-04
Revised date: 2013-10-05
Online published: 2013-10-20
赵又霖 , 邓仲华 . 图书馆云信息服务等级协议的参数研究[J]. 图书情报工作, 2013 , 57(20) : 11 -20 . DOI: 10.7536/j.issn.0252-3116.2013.20.002
The quality of service can be measured by quantification parameter in Information Service Level Agreement in library cloud computing service. In the study of quantification parameters in the information service, this paper takes environmental quality, interactive quality and perceived quality as the research object, constructs the concept model of library cloud computing service quality based on the SLA management method existing in cloud computing QoS parameter management, typical SLA parameters, the theory of DigiQUAL+TM, and the four survey aspects of QoS, and then verifies and revises conceptual model by survey data. The results show that the "transparency of service", "safety of information resource", "the speed of response", "the hours of service", "performance of sharing", "performance of cooperation", "responsibility management", "accident protection management" are the key parameter indicators; The safety of resources and guarantee of information service are the biggest influencing factors in the library cloud computing service.
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