收稿日期: 2013-11-07
修回日期: 2013-11-19
网络出版日期: 2013-12-05
基金资助
本文系广东省哲学社会科学“十一五”规划2009年度青年项目“基于用户需求和用户行为的图书馆自助服务发展模式探讨”（项目编号：09M-05）和广东图书馆科研课题2009年一般项目“图书馆自助服务的用户需求和用户行为实证研究”（项目编号：GDTK0910）研究成果之一。
A Study on Library Users’ Self-service Use Behavior: The Case of Self-return Service
Received date: 2013-11-07
Revised date: 2013-11-19
Online published: 2013-12-05
杨涛 . 图书馆用户自助服务使用行为研究——以自助还书为例[J]. 图书情报工作, 2013 , 57(23) : 58 -63,72 . DOI: 10.7536/j.issn.0252-3116.2013.23.010
This paper studies library users' self-service use behavior through self-return data of South China Normal University Library between 2009 and 2012 school year. It analyses users' self-service usage behavior in terms of self-service usage, time distribution, time spending, quantity distribution, and user types. The results show that library users prefer to use self-return, and prefer to use self-service during opening hours. Self-service cannot save users time. Self-service may not be able to increase collection circulations. There are differences between different kinds of user. User distribution is broadly in line with the thirty-seventy rule. Library should make a correct understanding of the significance of self-service and actively promote self-service, plan well in self-service, train users to improve the efficiency of self-service, and guarantee service for key users.
Key words： self-service; user behavior; self-return
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