收稿日期: 2014-04-08
修回日期: 2014-05-15
网络出版日期: 2014-06-20
Mobile Circulation Self-checkout in Academic libraries of the United States
Received date: 2014-04-08
Revised date: 2014-05-15
Online published: 2014-06-20
调研移动流通自助服务模式，即读者利用其个人电子设备（如智能手机等）及移动应用程序实现流通借阅的自助服务模式及其应用现状和问题。对50余个美国高校图书馆工作人员进行问卷调查，结果显示尽管移动流通自助服务的概念被普遍认可，但实现仍需时日。调查中，超过1/3（占35%）的图书馆设有自助服务台，一半以上（占51%）的图书馆工作人员对自助服务应用程序有所了解，但有超过2/3（占70%）的图书馆近期没有考虑设置移动流通自助服务。本研究提供的信息和数据将有助于为高校及公共图书馆是否使用移动流通自助服务提供决策支持，以应对读者与日俱增的数字阅读习惯及其对移动服务的需求。
潘永明 , 刘辉辉 , 刘燕权 . 美国高校图书馆中的移动流通自助服务[J]. 图书情报工作, 2014 , 58(12) : 26 -31 . DOI: 10.13266/j.issn.0252-3116.2014.12.004
This study explored the implementation of a new circulation self-service model using patrons' personal devices such as smart phones with a mobile app capable of checking out items to the patron's library account. By investigating staff of more than 50 American university libraries, the results showed that although the circulation of the self-service concept has been widely recognized, implementing mobile service is still on the way. About a third (35%) of the library deployed a buffet reception, about half (51%) of the library staff knew about self-service applications, but more than two-thirds (70%) of the libraries in the near future did not yet considered mobile self-checkout service. Delivering American libraries' practice, authors hope this article can be helpful to understand the factors and issues around the mobile self-checkout services in order to make better decision to respond to the growing digital reading habits and the demand for mobile services.
Key words： mobile circulation; self-checkout service; library; application
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