收稿日期: 2014-07-07
修回日期: 2014-07-29
网络出版日期: 2014-09-05
基金资助
本文系国家社会科学基金项目“移动图书馆服务质量影响因素与提升策略研究”（项目编号：13BTQ029）研究成果之一。
Research on Users’ Demands Evaluation of Mobile Libraries Based on QFD
Received date: 2014-07-07
Revised date: 2014-07-29
Online published: 2014-09-05
施国洪 , 张晓慧 , 夏前龙 . 基于QFD的移动图书馆用户需求评估研究[J]. 图书情报工作, 2014 , 58(17) : 46 -51 . DOI: 10.13266/j.issn.0252-3116.2014.17.007
Firstly, by integrating interview and literature review, this paper designs the users' demands evaluation system of mobile libraries. Then taking Nanjing University as the research object, it investigates the importance and satisfaction of each indicator, and puts different weights on them with Independent Collocation method. Finally, based on QFD and HOQ(house of quality), it finds out quality-technology characteristics by group discussion, integrates the relative weights and technical difficulty of quality characteristics, determines demand items that the users concern, to seek to a fast channel to enhance mobile library's service quality and users' satisfaction.
Key words： mobile library; user demand; house of quality; demand importance
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