[目的/意义]针对当前阅读推广案例活动普遍存在的数量多而质量良莠不齐的现状,引入服务营销组合理论,指导图书馆更好地开展阅读推广活动。[方法/过程]将服务营销组合理论中各个关键要素重新加以整合,形成适合广西科技大学图书馆"微书评"具体案例的"7P"服务营销组合策略,即服务产品策略、服务价格策略、服务渠道策略、服务促销策略、图书馆内部营销策略、学生团队营销策略、效果评价策略。[结果/结论]通过实践和探索得出的结果显示,服务营销组合策略能够帮助图书馆明确阅读推广活动中各要素、各环节的内在联系与规律,更好地进行跨部门的合作与沟通;更有助于揭示阅读推广活动的共性和个性特征,从而提高阅读推广活动的质量,为阅读推广的实践与探索提供有益参考。
[Purpose/significance] In view of the widespread promotion activities of numerous number and uneven quality, service marketing mix theory is introduced, to guide the library to better carry out reading promotion activities. [Method/process] The key elements of the service marketing mix theory is reintegrated, to form the "7Ps" service marketing mix strategy suitable for the "micro book review" case of Guangxi Science and Technology University Library, which includes service product strategy, service price strategy, service channel strategy, service marketing strategy, library internal marketing strategy, students team marketing strategy and effect evaluation strategy. [Result/conclusion] The results of practice and exploration show that, the service marketing mix strategy can help the library make clear the inherent relation and regularity of each factor and link, and better carry out the common and personality characteristics of reading promotion activities, to improve the quality of reading promotion activity and provide the important reference for practice and exploration.
[1] 邱华.服务营销[M].北京:科学出版社,2004.
[2] "7Ps"服务营销组合理论[EB/OL].[2015-12-15]. http://baike.baidu.com/.
[3] 郑文晖,司莉.高校图书馆服务营销现状与策略研究[J].图书馆理论与实践, 2009(1):94-97.
[4] 刘亚文.用户为导向的高校图书馆营销实践与效果[J].图书馆建设, 2012(3):105-108.
[5] 金声.高校图书馆服务营销综述[J].图书馆论坛, 2013(4):169-171.
[6] 薛宏珍.社团依托下的高校图书馆阅读推广案例分析[J].河南图书馆学刊, 2014(2):75-78.
[7] 王嵘.高校图书馆服务营销策略分析[J].图书情报工作,2008,52(6):128-130.
[8] 服务渠道[EB/OL].[2015-12-10]. http://baike.baidu.com/.
[9] 传统媒体[EB/OL].[2015-12-11]. http://baike.baidu.com/.
[10] 新媒体[EB/OL].[2015-11-11]. http://baike.baidu.com/.
[11] 曹礼和.服务营销[M].武汉:湖北人民出版社,2000.
[12] 赵虹.建立以读者为中心的高校图书馆管理模式[J].扬州大学学报(高教研究版),2008,12(12):79-80.
[13] 温格.实践社团:学习型组织知识管理指南[M].边婧,译.北京:机械工业出版社,2003.
[14] 薛宏珍.高校图书馆志愿者活动常态化机制研究[J].图书馆界, 2014(3):38-41.
[15] 关志英.图书馆共建共享联盟服务营销的探索与实践——以CASHL为案例的研究[J].图书情报工作,2011,55(8):88-89.
[16] 朱小玲.校园文化品牌活动构建和阅读推广[J].大学图书馆学报,2011(2):33-34.