收稿日期: 2015-12-28
修回日期: 2016-01-21
网络出版日期: 2016-02-05
基金资助
本文系国家社会科学基金项目"泛在网络中的信息过载与信息组织模式研究"(项目编号:12CTQ027)和河南省高等学校青年骨干教师资助计划项目"泛在网络中的信息组织与知识服务模型研究"(项目编号:2014-14)研究成果之一。
The Construction of the User Feedback Service System on the Network Knowledge Service Platform
Received date: 2015-12-28
Revised date: 2016-01-21
Online published: 2016-02-05
王娜 , 童雅璐 . 网络知识服务平台用户反馈体系的构建[J]. 图书情报工作, 2016 , 60(3) : 90 -98 . DOI: 10.13266/j.issn.0252-3116.2016.03.014
[Purpose/significance] This paper investigates the status of the users' feedback on the knowledge service platform. Aiming at the problems in the current user feedback service, this paper gives some advice for the construction of the feedback service system on the knowledge service platform. [Method/process] This paper investigates and discusses the current users' feedback service through three different dimensions:service foundation, service quality and service effect by constructing its model of efficacy evaluation. [Method/process] Based on the analysis above,this paper comes up with the frame and construction suggestions of the users' feedback service system on the knowledge service platform.
[1] 陈则谦,白献阳. 我国科技信息事业发展的轨迹——从信息服务走向知识服务[J]. 现代情报,2007(12):11-15.
[2] 李霞,樊治平,冯博. 知识服务的概念、特征与模式[J]. 情报科学,2007(10):1584-1587.
[3] ADOMAVICIUS G, TUZHILIN A. Toward the next generation of recommender systems:a survey of the state-of-the-art and possible extensions[J]. IEEE rransactions on knowledge & data engineering,2005,17(6):734-749.
[4] LGBA J, ALEMZADEH K, GIBBONS P M, et al.A framework for optimising product performance through feedback and reuse of in-service experience[J]. Robotics and computer-integrated manufacturing, 2015,36(2):2-12.
[5] PRIYANKA T,ROJA M,VINITHA N,et al.Web service recommendation systems with reputation evaluation and malicious feedback estimation prevention[J]. International journal of research in computer applications and robotics, 2015,3(3):230-235.
[6] LAKSHMI Y N, RAO P S S, VAHED A. A novel approach for presuming users intention with feedback sessions[J]. International journal of computer trends and technology, 2014,18(2):51-55.
[7] 廖开际,叶东海,席运江. 基于相关反馈的个性化知识服务模型研究[J]. 图书情报工作,2010,54(8):103-107,111.
[8] 骆怡航,范玉顺. 基于服务感知模型的用户反馈[J]. 清华大学学报(自然科学版),2012,52(12):1677-1681.
[9] 陈红梅. 试论图书馆知识服务评估与反馈机制的建立[J]. 情报探索,2005(1):91-92.
[10] 李伟超. 手机移动图书馆用户反馈系统分析[J]. 情报理论与实践,2015(5):82-85.
[11] INGWERSEN P. Cognitive perspectives of information retrieval interaction:elements of a cognitive IR theory[J]. Journal of documentation, 1996,52(1):3-50.
[12] BELKIN N J, COOL C, STEIN A, et al. Cases, scripts and information seeking strategies:on the design of interactive information retrieval systems[J]. Expert systems with applications, 1995,9(3):379-395.
[13] SARACEVIC T. Digital library evaluation:toward an evolution of concepts[J]. Library trends, 2000,49(3):350-369.
[14] 徐芳,金小璞. 基于用户体验的数字图书馆用户交互模型构建[J]. 情报理论与实践,2015,38(8):115-119,134.
[15] AHMED F, NUMBERGER A. Literature review of interactive cross language information retrieval tools[J]. International Arab journal of information technology, 2012,9(5):479-486.
[16] CHOWDHURY G. From digital libraries to digital preservation research:the importance of users and context[J]. Journal of documentation, 2010,66(2):207-223.
[17] 梁孟华. 基于用户交互的数字图书馆服务评价模型构建与实证检验[J]. 图书情报工作,2012,56(7):72-78.
[18] 梁孟华. 图书馆知识信息服务综合评价指标体系的构建及其校验研究[J]. 图书情报工作,2012,56(1):73-77.
[19] 夏立新,孙丹霞,王忠义. 网络环境下数字图书馆知识服务用户满意度评价指标体系构建[J]. 图书馆杂志,2015,34(3):27-34.
/
| 〈 |
|
〉 |
