图书情报工作

图书情报工作 >

2018 , Vol. 62 >Issue 7: 77 - 87

DOI: https://doi.org/10.13266/j.issn.0252-3116.2018.07.009

情报研究

学习小组在线知识协作中的用户角色与行为

  • 王哲 ,
  • 张鹏翼
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  • 北京大学信息管理系 北京 100871
王哲(ORCID:0000-0002-7821-9366),硕士研究生。

收稿日期: 2017-09-28

  修回日期: 2018-01-09

  网络出版日期: 2018-04-05

基金资助

本文系国家自然科学基金项目"知识社区在线协作动态研究：构成、因素与演变"（项目编号：71603012）研究成果之一。

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User Roles and Behaviors in Learning Groups' Online Knowledge Collaboration

  • Wang Zhe ,
  • Zhang Pengyi
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  • Department of Information Management, Peking University, Beijing 100871

Received date: 2017-09-28

  Revised date: 2018-01-09

  Online published: 2018-04-05

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摘要

[目的/意义]探究学习小组在线知识协作中的用户角色及其行为与分布特征。研究将有助于更深入地理解学习小组在线知识协作中的用户角色特征，帮助信息服务提供方为不同角色的用户提供更有价值的服务。[方法/过程]通过社会网络分析和聚类分析等方法，对某课程在线学习协作平台的1096份协作日志进行分析。[结果/结论]学习小组在线知识协作中，领导者起到带头和引导的作用，实质内容提供者专注于提供内容，存在内部微协作之外但较少与其他用户进行沟通交流，管理维护者纠正协作中其他角色的编辑漏洞和失序行为并与小组中的关键用户保持较为紧密的联系，社交连接者在协作中起到的沟通连接作用不明显。

关键词： 协作角色; 学习小组; 在线知识协作; 用户研究; 在线社区

本文引用格式

王哲 , 张鹏翼 . 学习小组在线知识协作中的用户角色与行为[J]. 图书情报工作, 2018 , 62(7) : 77 -87 . DOI: 10.13266/j.issn.0252-3116.2018.07.009

Abstract

[Purpose/significance] This paper aims to explore user roles and behaviors in the learning groups' online knowledge collaboration and their collaborative features and distributions. This study will help people better understand behavioral features and distributions of collaborative user roles in the learning groups' collaboration. It will also help information service providers to provide more useful information to different users.[Method/process] By the methods of social network analysis (SNA) and cluster analysis, we collected 1096 collaborative log edits from an online course collaboration platform and analyzed them. [Result/conclusion] In learning groups' online knowledge collaboration, leaders play a significant leading role,substantial content providers focus on providing contentand have little communications with other users despite some micro-collaboration among themselves. Maintainer corrects the editing vulnerabilities and misbehavior of other roles in the collaboration, and also maintain close relationships with key users in the group. The contribution of social connectors is not quite obvious in learning groups.

Key words： collaborative user role; learning group; online knowledge collaboration; user study; online community

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