[目的/意义]总结探讨以用户为中心的图书馆服务的基本涵义与理论体系,推动将"以用户为中心"作为图书馆服务的基本准则。[方法/过程]借用天文学的"地心说"和"日心说"理论,从以用户为中心的理念、践行以用户为中心、提升用户服务能力3个维度,阐述和论证从"以图书馆为中心"到"以用户为中心"在图书馆生存和发展中的重要地位和重要意义。[结果/结论]必须以用户需求为导向,确立从以图书馆为中心到以用户为中心的转型变革,构建图书馆的核心能力,构建与用户需求的变化相适应的新型服务能力体系。
[Purpose/significance] The basic meanings and conception framework of user-centered library service are summarized and discussed, to promote user-centeredness as the fundamental principle of library service.[Method/process] Imitating the heliocentric theory and geocentric theory in the astronomy, the place and function of "user" and "service" in the survival and development of libraries are expounded and analyzed from user-centered idea, user-centered practice, and strengthening user service capability.[Result/conclusion] The user-centered library service idea must be established and practiced. Meanwhile, library service capability and core competitive force must be improved. The core competitive force is not resource, but service, even more knowledge service. Service is the foundation of the founding, cornerstone of development, origin of innovation, and path of survival for a library.
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