图书情报工作

图书情报工作 >

2018 , Vol. 62 >Issue 14: 72 - 80

DOI: https://doi.org/10.13266/j.issn.0252-3116.2018.14.009

情报研究

工作任务情境下视障用户信息查寻行为特征——基于扎根理论的探索性研究

  • 袁嘉芮 ,
  • 邓小昭
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  • 西南大学计算机与信息科学学院 重庆 400715
袁嘉芮(ORCID:0000-0001-6532-5074),馆员,硕士。

收稿日期: 2017-12-13

  修回日期: 2018-03-26

  网络出版日期: 2018-07-20

基金资助

本文系国家社会科学基金资助项目"行为生态学视角下的学术用户网络信息查寻行为研究"（项目编号：11BTQ047）研究成果之一。

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Characteristics of Visually Impaired Users' Information Seeking Behavior in Work-task Context: An Exploratory Study Based on the Grounded Theory

  • Yuan Jiarui ,
  • Deng Xiaozhao
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  • School of Computer and Information Science, Southwest University, Chongqing 400715

Received date: 2017-12-13

  Revised date: 2018-03-26

  Online published: 2018-07-20

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摘要

[目的/意义] 调查工作任务情境下视障用户信息查寻行为，在理论上拓展视障用户信息查寻行为研究的视角和内容，为改进弱势群体信息服务提供理论依据。[方法/过程] 采用经典扎根理论对工作任务情境下视障用户信息查寻行为开展调查研究，构建工作任务情境下视障用户的信息查寻行为模型，提炼工作任务情境下视障用户信息查寻行为特征。[结果/结论]工作任务情境下视障用户信息查寻行为过程主要包含4个阶段，其信息查寻行为不是单一的线性过程。视障用户的信息查寻行为具有不同的信息查寻动机，表现出目标导向检索简单化、非目标导向浏览常态化、非正式交流单一化的特点，通过不同的求助类型来获得不同的信息内容。

关键词： 视障用户; 信息查寻; 信息行为; 任务情境

本文引用格式

袁嘉芮 , 邓小昭 . 工作任务情境下视障用户信息查寻行为特征——基于扎根理论的探索性研究[J]. 图书情报工作, 2018 , 62(14) : 72 -80 . DOI: 10.13266/j.issn.0252-3116.2018.14.009

Abstract

[Purpose/significance] This study aims to survey information seeking behavior of visually impaired users in work-task context, theoretically expand the vision and content of research on visually impaired users' information seeking behavior, and provide theoretical basis for disadvantaged group service improvement.[Method/process] Based on classical grounded theory, this study surveyed information seeking behavior of visually impaired users in work-task context, constructed a process model of visually impaired users' information seeking behavior in work-task context, and refined characteristics of their information seeking behavior in work-task context.[Result/conclusion] In the work-task context, visually impaired users' information seeking process consists of four stages, and their information seeking behavior is not a linear process. In the work-task context, visually impaired users have different information seeking motives, and exhibit characteristics such as: simplified goal-oriented retrieval, normalized target-oriented browsing, and simplified informal communication. Moreover, they obtain different information through different types of help-seeking.

Key words： visually impaired user; information seeking; information behavior; work-task context

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