图书情报工作

图书情报工作 >

2018 , Vol. 62 >Issue 15: 122 - 131

DOI: https://doi.org/10.13266/j.issn.0252-3116.2018.15.014

综述述评

在线健康信息求助行为实证研究的系统综述:知识体系、影响因素与前沿分析

  • 张敏 ,
  • 刘雪瑞 ,
  • 张艳
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  • 1. 武汉大学信息管理学院 武汉 430072;
    2. 中国科学院大学公共政策与管理学院 北京 100049
张敏(ORCID:0000-0001-5200-2751),副教授,博士;刘雪瑞(ORCID:0000-0001-7297-8428),硕士研究生。

收稿日期: 2018-01-19

  修回日期: 2018-05-04

  网络出版日期: 2018-08-05

基金资助

本文系国家自然科学基金项目"社会化学习背景下产品定价与质保策略研究"（项目编号：71672065）和武汉大学自主科研项目（人文社会科学）"70后"学者学术发展计划专题项目"数字人文和语义挖掘"的研究成果之一。

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Systematic Review of Online Health Information Help-Seeking Behaviour: Knowledge System, Factors and Frontier Analysis

  • Zhang Min ,
  • Liu Xuerui ,
  • Zhang Yan
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  • 1. School of Information Management, Wuhan University, Wuhan 430072;
    2. School of Public Policy and Management, University of Chinese Academy of Sciences, Beijing 100049

Received date: 2018-01-19

  Revised date: 2018-05-04

  Online published: 2018-08-05

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摘要

[目的/意义]用户在线健康信息求助行为实证研究是用户在线健康信息行为研究的重要组成部分，对其展开深入分析可推动在线健康信息服务的应用创新和模式创新。[方法/过程]以中国知网和Web of Science为数据源获取代表性研究文献，并通过系统综述的研究方法来梳理国内外用户在线健康信息求助行为实证研究。[结果/结论]已有研究已初步形成知识体系框架，但仍存在一些研究空白领域。影响因素主要包括内部因素（求助事项、求助者因素）、外部因素（信息环境、社会环境、施助者因素）、中介因素（求助需求、认知性因素）和调节因素（人口统计因素）4个部分。重视研究基础、挖掘影响因素、关注结果变量、推动数据驱动等将是未来的研究热点和重点。

关键词： 在线健康信息; 求助行为; 系统综述

本文引用格式

张敏 , 刘雪瑞 , 张艳 . 在线健康信息求助行为实证研究的系统综述:知识体系、影响因素与前沿分析[J]. 图书情报工作, 2018 , 62(15) : 122 -131 . DOI: 10.13266/j.issn.0252-3116.2018.15.014

Abstract

[Purpose/significance] Empirical research is an important part of users' online health information help-seeking behaviour research, and its in-depth analysis can promote the application innovation and pattern innovation of online health information service. [Method/process] This paper takes CNKI and Web of Science as the data source to obtain the representative research documents. Systematic review method is used to comb the related empirical research literature of users' online health information help-seeking behaviour both at home and abroad. [Result/conclusion] Existing studies have initially formed a framework of knowledge systems. However, there are still many research gaps. The influencing factors mainly include internal factors (help-seeking items, help-seeker factors), external factors (information environment, social environment, aid provider factors), mediators (help-seeking demands, cognitive factors), and moderators (demographic factors). In the future, focusing on research foundation, mining influencing factors, paying attention to outcome variables, and promoting data-driven research will be the focus and hotspot.

Key words： online health information; help-seeking behaviour; systematic review

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