[目的/意义] 公众科学平台是一种新兴的公众科学服务模式，其发展现状和服务实践对我国的公众科学平台建设和发展具有启示意义。[方法/过程] 以公众科学平台Zooniverse为例，从其发展现状、面向公众科学项目全过程的支持服务以及公众科学生态系统的创建3个方面，总结和分析该平台围绕公众科学的服务创新和实践探索，并探讨关于我国公众科学平台建设的思考和启示。[结果/结论] 除自然科学领域外，Zooniverse也表现出对人文社会科学领域的特别关注；Zooniverse平台提供面向公众科学项目全过程的一站式支持服务，并创建一个完善的公众科学生态系统以支持在线交互和协同合作；为加强公众科学平台建设，我国应该借鉴Zooniverse的实践经验，巩固公众科学平台建设发展的基础，充分发挥行业协会和社会组织的作用，并尝试新兴ICT在公众科学平台建设中的应用。
[Purpose/significance] Citizen science platform is viewed as the emerging service pattern of citizen science. The purpose of this article is to provide reference and enlightenment to construction of citizen science platform in China by investigating the development status and service practice of Zooniverse. [Method/process] Taking Zooniverse as object of study, the development status of citizen science projects within Zooniverse, process-oriented supportive services and citizen science ecological system are analysed. Then the enlightenment to construction of citizen science platform in China is proposed. [Result/conclusion] Besides field of nature science, special attention and support is placed on the field of arts, humanities and social science. Zooniverse provides process-oriented supportive and one-stop services for five stages of citizen science projects. Also Zooniverse creates an integrated citizen science ecological system in order to achieve the online interaction and collaboration within Zooniverse. According to the service practice and exploration, China should consolidate the foundation of citizen science platform construction, make full use of related associations and social organizations, and expend the applications of emerging ICT.
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