图书情报工作

图书情报工作 >

2019 , Vol. 63 >Issue 3: 98 - 107

DOI: https://doi.org/10.13266/j.issn.0252-3116.2019.03.013

情报研究

大学生移动阅读感知价值、满意度与行为意向的关系:以超星移动阅读APP平台为例

  • 赵文军 ,
  • 谢守美
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  • 1. 湖南商学院 新零售虚拟现实技术湖南省重点实验室 长沙 410205;
    2. 湖南商学院 湖南省移动电子商务协同创新中心 长沙 410205;
    3. 中南民族大学图书馆 武汉 430074
赵文军(ORCID:0000-0003-0087-5846),信管系副主任,副教授,博士。

收稿日期: 2018-04-25

  修回日期: 2018-06-20

  网络出版日期: 2019-02-05

基金资助

本文系国家社会科学基金青年项目"信息行为视域下的高校图书馆移动阅读服务满意度测评研究"（项目编号：16CTQ008）研究成果之一。

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The Relationship Among Perceived Value, Satisfaction and Behavioral Intention of College Students' Mobile Reading: Taking the Superstar Mobile Reading APP Platform as an Example

  • Zhao Wenjun ,
  • Xie Shoumei
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  • 1. Key Laboratory of Hunan Province for New Retail Virtual Reality Technology, Hunan University of Commerce, Changsha 410205;
    2. Mobile E-business Collaborative Innovation Center of Hunan Province, Hunan University of Commerce, Changsha 410205;
    3. Library of South-Central University for Nationalities, Wuhan 430074

Received date: 2018-04-25

  Revised date: 2018-06-20

  Online published: 2019-02-05

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摘要

[目的/意义]以超星移动阅读APP为研究平台，探索高校大学生移动阅读的感知价值结构维度，分析其对满意度和行为意向的影响，为移动阅读服务提供商提高服务质量提供参考和建议。[方法/过程]采取焦点小组访谈和深度访谈相结合的定性方法，分析移动阅读感知价值的结构维度，构建感知价值、满意度和行为意向的关系模型，以大学生为研究对象进行问卷调查，利用结构方程进行数据分析。[结果/结论]知识价值、便利价值和情感价值对满意度和行为意向具有直接影响，还通过满意度间接影响行为意向；社会价值对满意度和行为意向均不存在显著影响。从作用效应来讲，知识价值和便利价值是影响满意度和行为意向的主要因素。

关键词： 移动阅读; 感知价值; 满意度; 行为意向

本文引用格式

赵文军 , 谢守美 . 大学生移动阅读感知价值、满意度与行为意向的关系:以超星移动阅读APP平台为例[J]. 图书情报工作, 2019 , 63(3) : 98 -107 . DOI: 10.13266/j.issn.0252-3116.2019.03.013

Abstract

[Purpose/significance] Taking the Superstar mobile reading APP as the research platform, this paper explores structure dimension of perceived value on college students' mobile reading, and analyzes its influence on satisfaction and behavioral intention. So that we can provide references and advice for mobile reading service providers to improve service quality. [Method/process] This paper adopts the qualitative method of focus group interview and in-depth interview to analyze structure dimension of perceived value, and constructs research hypothesis model of perceived value, satisfaction and behavioral intention. Then we take Chinese college students as the research object,and use the structural equation to analyze the data. [Result/conclusion] The perceived knowledge value, perceived convenience value and perceived emotional value have direct influence on satisfaction and behavioral intention, and influence behavioral intention indirectly through satisfaction;the perceived social value could predict none of them.In terms of effect, knowledge value and convenience value are the main factors that affect satisfaction and behavioral intention.

Key words： mobile reading; perceived value; satisfaction; behavioral intention

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