[目的/意义] 在我国文旅融合的新时代背景下,随着人民日益增长的文化生活需要,图书馆开展符合区域文化特质的品牌营销,能够在满足用户需求的基础上提升图书馆的社会声誉。[方法/过程] 通过对国内外近5年公共图书馆品牌营销热点的综述,利用SWOT分析法,对我国公共图书馆品牌营销的优劣势、机会、威胁进行系统分析。基于以上研究结果,以4C营销理论为基础构建公共图书馆品牌营销模式,并以荣获IFLA国际营销奖的上海图书馆及用户群达350余万人的广州图书馆为案例进行实证。[结果/结论] 构建的我国公共图书馆品牌营销模式具有可操作性,对于城市公共图书馆具有较强的应用价值,公共图书馆品牌营销应聚焦于读者需求,在沟通、成本、便利性3个维度进行深耕。
[Purpose/significance] In the context of the new era of cultural and tourism integration in China, with the growing cultural needs of the people, the library to carry out brand marketing in line with the characteristics of regional culture, can meet the needs of users on the basis of improving the library's social reputation. [Method/process] This paper reviewed the hot spots of public library brand marketing in recent five years at home and abroad, and made a systematic analysis of the advantages and disadvantages, opportunities and threats of public library brand marketing in China by means of SWOT analysis. Based on the above research results, the brand marketing model of public library was constructed based on the 4C marketing theory, and the case of Shanghai library, which has won IFLA international marketing award, and Guangzhou library, which has a user group of more than 3.5 million people, was taken as an example. [Result/conclusion] The brand marketing model of China's public libraries is operable and has strong application value for urban public libraries. Brand marketing of public libraries should focus on the needs of readers and focus on the three dimensions of communication, cost and convenience.
[1] 柯平,李琼.大学图书馆数字资源营销策略研究——以南开大学图书馆为例[J].晋图学刊,2007(2):1-6.
[2] 张汝昊,傅文奇.效能视角下的图书馆营销——以IFLA国际营销奖项目为例[J].图书馆论坛,2018,38(2):126-134.
[3] 阿德蒙特修道院图书馆[J].图书馆建设,2015(9):2.
[4] 邵继群.公共图书馆阅读推广的跨界合作研究——以嘉定区图书馆为例[J].商情,2017(20):174-175,235.
[5] 余明阳.品牌传播学[M].上海:上海交通大学出版社,2016
[6] 熊晓洁.企业品牌营销策略探析[J].企业经济,2009(8):93-95.
[7] 丁宇玲.非营利组织品牌营销现状与对策[J].现代营销(下旬刊),2019(10):81-82
[8] 马雨佳.论公共图书馆文化服务品牌营销的新途径[J].图书馆学刊,2015,37(9):47-49.
[9] KROM I. The role of marketing in the promotion of the Istanbul brand[J]. Journal of academic social science studies, 2016, spring Ⅲ(45):159-172.
[10] PETTY R. The US battle against brand marketing:circa 1930-1980[J]. Journal of historical research in marketing, 2018,10(1):60-85.
[11] YUN J, DUFF B, VARGAS P,et al. Can we find the right balance in cause-related marketing? analyzing the boundaries of balance theory in evaluating brand-cause partnerships[J]. Psychology and marketing, 2019(2):1-14.
[12] THONGMAK M. Engaging facebook users in brand pages:different posts of marketing-mix information[C]//International conference on business information systems. Berlin:Springer, 2015:299-308.
[13] BANSAL-TRVERS M, ADKISON S, RICHARD J, et al. Attention and recall of point-of-sale tobacco marketing:a mobile eye-tracking pilot study[J]. Aims public health, 2016, 3(1):13-24.
[14] FEDYUNIAN S,PANICHKINA G. Formation of regional brand:geomarketing and image resources of the territory[J]. Social science electronic publishing, 2016,9(12):6524-6530.
[15] ODOOM R. Brand marketing programs and consumer loyalty - evidence from mobile phone users in an emerging market[J]. Journal of product & brand management, 2016, 25(7):651-662.
[16] EPPERSON A, HENRIKSEN L, PROCHASKA J. Natural American spirit brand marketing casts health halo around smoking[J]. American journal of public health, 2017, 107(5):668-670.
[17] 张浩如. 大数据时代的图书馆品牌建设与营销[J]. 图书与情报,2016(5):70-75.
[18] 孙宇. 媒体融合环境下我国图书馆的营销策略研究[D].长春:东北师范大学,2018.
[19] 李光媛."赢"销——图书馆体验营销的理论与实践研究[J].图书馆学刊,2017,39(8):19-23.
[20] 任静.政府购买环境中的公共图书馆品牌建设研究[J].河南图书馆学刊,2018(12):11-13.
[21] 张博.大数据环境下的图书馆品牌管理[J].传播力研究,2018,2(30):255-256.
[23] 王毅,柯平. 公共图书馆文化创意产品开发类别调研与分析[J]. 图书情报工作,2018,62(3):21-32.
[23] 姜勇峰,肖可以,邢文明.读者参与高校图书馆阅读品牌创建研究[J].图书情报工作,2019,63(4):70-78.
[24] 柯平. "后评估时代"公共图书馆的战略重点与发展方向[J]. 图书馆论坛,2019,39(7):1-12.
[25] 陈桂香.公共图书馆开展代际阅读服务的SWOT分析及对策探析[J].山东图书馆学刊,2019(3):79-83.
[26] 胡东辉,杜跃华.图书馆信息营销文献研究综述[J].图书馆学刊,2011,33(8):138-140.
[27] 胡晶晶,邱慧芳.公共图书馆营销的SWOT分析[J].科技情报开发与经济,2012,22(10):23-25.
[28] 许健.公共图书馆共享型阅读空间的构建与完善[J].图书馆学刊,2019,41(3):19-22.
[29] 彭双梅.基于SWOT分析法的公共文化服务水平提升研究——以公共图书馆为例[J].文化创新比较研究,2019,3(16):164-165.
[30] 韩晔,胡娟,阴宇轩.公共图书馆文旅融合实践与模式研究[J].图书馆,2020(2):27-34.
[31] 蒋薇."互联网+"时代中国成年人数字阅读行为特征的研究——基于第十二次至十六次国民阅读调查报告分析[J].农业图书情报,2019,31(9):5-12.
[32] 董彦.人工智能背景下图书馆知识服务创新研究[J].图书馆学刊,2019,41(7):78-81.
[33] 王祝康.4C营销理论在图书馆微博服务中的运用——以重庆图书馆为例[J].图书馆理论与实践,2015(9):83-86.
[34] 陈超.壮丽书写70年,美好阅读新时代——上海市图书馆事业70年发展回顾与展望[J].图书馆杂志,2019,38(10):4-15.
[35] 冯婷.新媒体时代图书馆新广告运动创新策略研究——以IFLA国际图书馆营销奖近五届TOP3项目为例[J].图书馆学研究,2017(23):2-10,19.
[36] 刘晔欣.上海图书馆公共外交实践探析[J].传媒论坛,2019,2(9):154-155,158.
[37] 柯平.图书馆战略管理[M].北京:海洋出版社,2015.