[目的/意义] 揭示用户对高校智慧图书馆的功能需求，厘清用户期望高校智慧图书馆实现何种功能、以怎样的形式存在等问题。[方法/过程] 综合利用专家咨询、小组讨论等方法，提炼高校智慧图书馆的29项主要功能项目，并采用Kano模型分析方法、混合类分析与Better-Worse满意度指数分析法，识别用户对高校智慧图书馆功能需求内容的四种层次特征及转化路径。[结果/结论] 用户的对高校智慧图书馆的功能需求是分层次的，而且是动态的，由此决定了高校智慧图书馆建设的形态特征、阶段特征和过程特征；高校图书馆需要对标用户需求，明确当前智慧图书馆建设所处的实际状态，进而根据自身需要抓重点、显特色，分层次、分阶段地推进智慧图书馆建设，逐步实现对用户需求层次的全覆盖；随着用户功能需求的不断演进，高校智慧图书馆的建设也要随时调整建设策略。
[Purpose/significance] This paper reveals the user's functional requirements for the university's smart library, and clarifies what kind of functions the user expects the university's smart library to implement, and in what form, etc. [Method/process] Using expert consultation, group discussion, and other methods, the 29 major functional items of the university smart library were refined, and Kano model analysis method, mixed class analysis, and Better-Worse satisfaction index analysis method were used to identify the user's functional needs of the university's smart library 4 levels of content and transformation path. [Result/conclusion] The functional requirements of university smart libraries are hierarchical and dynamic, which determines the morphological characteristics, stage characteristics and process characteristics of the construction of smart libraries in universities, University library needs to meet the needs of standard users, clarifies the actual status of the current smart library construction, and then focuses on the key points and distinctive characteristics according to their own needs, and advances the construction of smart library in different stages and stages, and gradually realizes the needs of users full coverage. With the continuous evolution of user functional requirements, the construction of university smart library must also adjust the construction strategy at any time.
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