[目的/意义] 突发公共卫生事件直接影响图书馆的运营和用户需求，采取积极有效的措施应对这一影响有助于图书馆提升服务能力和增强核心竞争力。国外图书馆组织采取的应对措施可为国内图书馆组织提供借鉴与思考。[方法/过程] 运用网络调查和文献调研的方法，选取国外13家图书馆组织开展调研，对其在网站主页发布的应对新冠肺炎的声明、通知、公告等进行内容分析和案例研究，总结其整体要点，为国内图书馆组织应对突发公共卫生事件提供参考。[结果/结论] 调研结果显示，国外图书馆组织应对措施总体特征为:充分体现人文关怀、确保信息真实可靠、保障用户资源获取、寻求优秀实践案例。建议国内图书馆组织及时发布应对措施声明、强化需求为本基础理念、提升网络信息资源保障能力、注重实施泛信息素养教育、增强汲取优秀实践案例意识以完善措施提升应对策略。
[Purpose/significance] Public health emergencies have a direct impact on the operation and user demand of libraries. Taking positive and effective measures to cope with the impact will help libraries improve their service capacity and enhance their core competitiveness. Measures of foreign library organizations to COVID-19 can provide reference and thinking for the domestic library organization.[Method/process] By the Internet survey and literature research method, this paper selected 13 library organizations. Then, it carried out content analysis and case study on the COVID-19 statement, notice, announcement published on their website homepage and summarized the main points its overall, provided thinking of dealing with public health emergencies for domestic libraries.[Result/conclusion] The results show that the overall characteristics of the measures in foreign library organizations are to fully reflect humanistic care, ensure the authenticity and reliability of information, guarantee the access to user resources, and seek for excellent practice cases. It is suggested that the domestic library organizations should release the statement timely, strengthen the basic concept of demand, pay attention to the implementation of beyond information literacy education, improve the ability to guarantee network information resources, and enhance the awareness of absorbing excellent practice cases to improve measures.
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