[目的/意义] 控制标题字符长度、运用特殊标点符号、进行标题数字化等微信运营策略已经被高校图书馆普遍应用,但却不能满足现阶段高校图书馆微信精细化运营的需要。从实务操作层面,斟酌标题文本的文字、控制字符长度、使用特殊标点和区分数字标题的应用场景和环境变得尤为迫切。[方法/过程] 选取入围2018年4月15日-28日WCI榜单前50名的29所高校图书馆的524篇标题文本作为研究数据,为了提高数据的代表性与验证结论的可信性,增加对2019年11月榜单、2020年4月15日-28日榜单部分文本数据的分析,结合文本分析法、比较分析法、调研对象访谈等方法,结合网络传播环境下把关人的理论要素,对微信标题文本的内容要素(文字、主题)和形式要素(数字、标点和长度)进行分析,寻找帮助图书馆微信文案从海量信息中脱颖而出的方法,从而实现营销效果的提升。[结果/结论] 构建出一套适合高校图书馆特点的微信标题精准运营策略公式,即从内容本位出发,提取关键新闻要素,对关键新闻要素进行优先级排序,在关键新闻要素中寻找“小切口”突出标引,增加形式要素的技巧,营造持续稳定的新鲜感。
[Purpose/significance] Suggestions for WeChat operations mostly stay at the macro level, including controlling the length of the title characters, using special punctuation marks, digitizing the title, etc. It is already cannot meet the current needs for WeChat operation. It's particularly urgent to improve operation level to meet the current needs of university library WeChat, including character length, special punctuation and digital titles,etc. [Method/process] The 524 title texts of 29 university libraries that were shortlisted in the top 50 of the WCI list from April 15 to 28, 2018 were selected as the research data. Some data of Nov. 2019 and April 15 to 28, 2020 were also added in order to improve the representativeness of the data and the credibility of conclusions. The content elements (word, subject) and formal elements (number, punctuation and length) of title text have been analyzed using methods such as text analysis, comparative analysis, interviews with survey subjects based on Gatekeeper Theory, to help improve university library WeChat marketing effect. [Result/conclusion] A set of precise operation strategy formula of WeChat titles suitable for the characteristics of university librarieswere proposed:Starting from the content standard, extract key news elements, prioritize key news elements, look for small entry to highlight the title, and create a continuous and stable freshness.
[1] 2018微信数据报告[EB/OL].[2020-11-28]. https://support.weixin.qq.com/cgi-bin/mmsupport-bin/getopendays.
[2] 《中国互联网发展报告2019》在京发布[EB/OL].[2020-11-28].https://www.isc.org.cn/zxzx/xhdt/listinfo-36846.html.
[3] 人类感知世界的基本单位:三秒钟定则[EB/OL].[2020-11-28].http://www.360doc.com/content/12/0410/12/6755395_202445120.shtml.
[4] 蒋银,顾建新. 高校图书馆微信公众号运营情况及其启示[J].图书馆学研究,2016(20):11-21.
[5] MC沙发. 最近交大哪些自媒体上了这个榜?[EB/OL].[2021-03-01].https://mp.weixin.qq.com/s?src=11×tamp=1616560068&ver=2965&signature=D6aRWgLpzYfwiKq*mAvVyqTmbKeYOUfEDtlLsRRqP2ELOrNsrZyFplFuFKXRzrHoSu2FE1em9uiDujqi6HKZPxp5LGexcpZ5XohTKbXBYEJE-v9EoPrMiylVjr8q4VAv&new=1.
[6] 李晓蔚. 高校图书馆微信公众号传播效果实证研究——以四川大学图书馆为例[J].图书馆论坛,2016(11):84-91.
[7] 王永胜,陈亨安,乐金磊. 高校图书馆微信公众号的图文转化率研究——以浙江财经大学图书馆为例[J].图书馆学研究,2018(7):48-57.
[8] 赵星,于静,李书宁. 高校图书馆微信内容营销策略——基于693篇高阅读量微信文章的分析[J].农业图书情报学刊,2018(5):98-102.
[9] 陈冬玲. 基于SPSS实证分析的高校图书馆微信公众平台内容运营策略研究[J].图书馆研究,2018(4):51-57.
[10] 彭兰. 网络传播概论[M].4版. 北京:中国人民大学出版社,2017:159-160.
[11] 方建移. 传播心理学[M]. 杭州:浙江教育出版社,2016:11.
[12] GALTUNG J, RUGE M H. The structure of foreign news[J].Journal of peace research,1965(1):64-90.
[13] 陈力丹. 传播学纲要[M]. 2版. 北京:中国人民大学出版社, 2014:232-233.
[14] SHOEMAKER P J. 大众传媒把关(中文注释版)[M]. 张咏华,注释.上海:上海交通大学出版社,2007:96.
[15] 清华教授彭兰:众媒时代每个人都是媒体[EB/OL].[2020-11-28].https://tech.qq.com/a/20151112/053702.htm.
[16] 谁是新媒体的"把关人"[EB/OL].[2020-11-28].http://epaper.gmw.cn/gmrb/html/2013-04/13/nw.D110000gmrb_20130413_1-06.htm.
[17] 陈新. "把关人"理论视角下的高校图书馆图书采访工作[J]. 碦什大学学报, 2017(2):117-120.
[18] 邢变变,刘佳敏. 基于"把关人"理论的档案微信信息服务质量影响因素调查研究[J]. 档案管理, 2018(2):44-47.
[19] MILLER G A. The magical number seven plus or minus two:some limits on our capacity for processing information[J]. Psychological review, 1956(2):81-97.
[20] 贾文龙.长三角地区"双一流"高校图书馆微信传播效果实证研究——基于头条信息标题的文本分析[J].图书馆工作与研究,2019(2):121-128.
[21] 澎湃新闻. 2017和2019流行语对比,句句戳心[EB/OL].[2021-03-01].https://mp.weixin.qq.com/s?src=11×tamp=1616560068&ver=2965&signature=D6aRWgLpzYfwiKq*mAvVyqTmbKeYOUfEDtlLsRRqP2ELOrNsrZyFplFuFKXRzrHoSu2FE1em9uiDujqi6HKZPxp5LGexcpZ5XohTKbXBYEJE-v9EoPrMiylVjr8q4VAv&new=1.