图书情报工作

图书情报工作 >

2021 , Vol. 65 >Issue 19: 96 - 104

DOI: https://doi.org/10.13266/j.issn.0252-3116.2021.19.010

情报研究

CAC范式下老年人在线健康信息服务的消极使用形成与影响因素研究

  • 张宁 ,
  • 高冰洁
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  • 1 贵州财经大学信息学院 贵阳 550025;
    2 贵州财经大学贵州绿色发展战略高端智库 贵阳 550025
张宁(ORCID:0000-0003-1318-8420),教授,博士,E-mail:ningzhang@mail.gufe.edu.cn;高冰洁(ORCID:0000-0001-9846-2227),硕士研究生。

收稿日期: 2021-04-09

  修回日期: 2021-06-09

  网络出版日期: 2021-10-09

基金资助

本文系贵州省2019哲学社会科学规划课题项目"贵州农村老年人口健康信息行为研究"（项目编号：19GZYB94）研究成果之一。

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Research on the Formation and Influencing Factors of the Negative Use Behavior of Online Health Information Services for the Elderly Under the CAC Paradigm

  • Zhang Ning ,
  • Gao Bingjie
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  • 1 Information School, Financial and Economics of Guizhou University, Guiyang 550025;
    2 Development Strategy High End Think Tank, Financial and Economics of Guizhou University, Guiyang 550025

Received date: 2021-04-09

  Revised date: 2021-06-09

  Online published: 2021-10-09

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摘要

[目的/意义] 探究老年人消极使用在线健康信息服务的形成机制，为在线健康平台的运营和管理实践者提供参考建议。[方法/过程] 采用"感知-情感-行为意愿"范式，结合认知负荷理论与感知价值理论，探究在线健康平台老年用户的焦虑情绪及回避、退出行为的发生机理，解释老年人感知情感、情绪体现与消极行为结果之间的影响作用机制。[结果/结论] 研究结果表明，感知成本、信息过载、服务过载对老年人的焦虑情绪有明显的正向影响，焦虑情绪引起老年人产生回避、退出的消极使用行为意愿，而感知风险与系统过载对老年人的焦虑情绪没有显著的影响。

关键词： CAC范式; 老年人; 健康信息服务; 消极使用

本文引用格式

张宁 , 高冰洁 . CAC范式下老年人在线健康信息服务的消极使用形成与影响因素研究[J]. 图书情报工作, 2021 , 65(19) : 96 -104 . DOI: 10.13266/j.issn.0252-3116.2021.19.010

Abstract

[Purpose/significance] This study aims to explore the formation mechanism of the elderly's negative use of online health information services, and to provide reference and suggestions for the operation and management of online health platform.[Method/process] Using the "Cognition-Affect-Conation" paradigm, combined the cognitive load theory and the perceived value theory, this study explored the mechanism of anxiety and avoidance and withdrawal behaviors of elderly users of online health platform, and explained the influence mechanism between the elderly's perception of emotion, expression of emotion and negative behavior results.[Result/conclusion] The results showed that the perceived cost, information overload and service overload have obvious positive effects on the anxiety of the elderly, and the anxiety causes the negative use behavior intention of the elderly to avoid and quit, while the perceived risk and system overload have no significant effects on the anxiety of the elderly.

Key words： CAC paradigm; old adults; health information services; negative use

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