[1] WILSON T D. Human information behavior[J]. Information science research, 2000, 3(2):49-55.
[2] SIMON H A. The sciences of the artificial[M]. Cambridge:MIT Press, 1981:234-241.
[3] MARCHIONINI G. Exploratory search:from finding to understanding[J]. Communications of the ACM, 2006, 49(4):41-46.
[4] LOPATOVSKA I, ARAPAKIS I. Theories, methods and current research on emotions in library and information science, information retrieval and human-computer interaction[J]. Information processing & management, 2011, 47(4):575-592.
[5] SARACEVIC T, SHAW W M, KANTOR P B. Causes and dynamics of user frustration in an academic library[J]. College & research libraries, 1977, 38(1):7-18.
[6] HOLLIDAY W, LI Q. Understanding the millennials:updating our knowledge about students[J]. Reference services review, 2004, 32(4):356-366.
[7] LAZAR J, JONES A, SHNEIDERMAN B. Workplace user frustration with computers:an exploratory investigation of the causes and severity[J]. Behaviour & information technology, 2006, 25(3):239-251.
[8] BARKER R G, DEMBO T, LEWIN K. Frustration and regression[J]. Child behavior & development a course of representative studies, 1943, 38(1):441-458.
[9] WICKS D A. Older adults and their information seeking[J]. Behavioral & social sciences librarian, 2004, 22(2):1-26.
[10] 李菊花, 樊会霞. 公共图书馆馆员行为对读者挫折感的影响分析[J]. 河南图书馆学刊, 2018, 38(2):15-17.
[11] 潘启灵. 高校图书馆青年馆员心理问题浅析[J]. 图书馆论坛, 2006(5):87-89.
[12] 冯江平. 挫折心理学[M]. 太原:山西教育出版社, 1991:11.
[13] LOPATOVSKA I, ARAPAKIS I. Theories, methods and current research on emotions in library and information science, information retrieval and human-computer interaction[J]. Information processing & management, 2011, 47(4):575-592.
[14] MELLON C A. Library anxiety:a grounded theory and its development[J]. College & research libraries, 2015, 76(3):276- 282.
[15] WURMAN R S. Information anxiety:what to do when information doesn't tell you what you need to know[M]. New York:Bantam, 1990:34.
[16] KUHLTHAU C C. A principle of uncertainty for information seeking[J]. Journal of documentation, 1993, 49(4):339-355.
[17] DALRYMPLE P W, ZWEIZIG D L. Users' experience of information retrieval systems:an exploration of the relationship between search experience and affective measures[J]. Library & information science research, 1992, 14(2):167-181.
[18] NAHL D. Measuring the affective information environment of Web searchers[J]. Proceedings of the Association for Information Science and Technology, 2004, 41(1):191-197.
[19] CEAPARU I, LAZAR J, BESSIERE K, et al. Determining causes and severity of end-user frustration[J]. International journal of human-computer interaction, 2004, 17(3):333-356.
[20] MCQUIGGAN S W, LEE S, LESTER J C. Early prediction of student frustration[C]//PAIVA A, PRADA R, et al. International conference on affective computing and intelligent interaction. Berlin:Springer, 2007:698-709.
[21] OLTMANNS T F, EMERY R E. Abnormal psychology[M]. 7th ed. Boston:Pearson, 2012:141.
[22] BUTCHER J N, MINEKA S, HOOLEY J M. Abnormal psychology[M]. 16th ed. Boston:Pearson, 2014.
[23] FREUD S. Types of onsets of neurosis[M]//The standard edition of the complete psychological works of Sigmund Freud, Volume XII (1911-1913):the case of Schreber, papers on technique and other works. Oxford:Macmillan, 1958:227-238.
[24] 中国社会科学院语言研究所词典编辑室, 现代汉语词典[M]. 北京:商务印书馆, 2005:238.
[25] JERONIMUS B F, LACEULLE O M. Encyclopedia of personality and individual differences[M]. New York:Springer, 2017:1.
[26] SCHUTZ P A, PEKRUN R, PHYE G. Emotion in education[M]. Burlington:Academic, 2007:259-260.
[27] KARNATAK K. Relationship between types and directions of frustration on mental health of Kumauni adolescents[J]. Indian journal of health & wellbeing, 2021, 12(3):376-379.
[28] DOLLARD J, MILLER N E, DOOB L W, et al. Frustration and aggression[M]. New Haven:Yale University Press, 1939:2.
[29] BERKOWITZ L. Whatever happened to the frustrationaggression hypothesis?[J]. American behavioral scientist, 1978, 21(5):691-708.
[30] SPECTOR P E. Relationships of organizational frustration with reported behavioral reactions of employees[J]. Journal of applied psychology, 1975:635-637.
[31] 大桥正夫, 钟启泉. 教育心理学[M]. 上海教育出版社, 1980:84-85.
[32] 张春兴. 现代心理学[M]. 上海:上海人民出版社, 1994:555.
[33] 边和平. 挫折教育新论[M]. 徐州:中国矿业大学出版社, 2005:22-26.
[34] KUHLTHAU C C. Inside the search process:information seeking from the user's perspective[J]. Journal of the American Society for Information Science, 1991, 42(5):361-371.
[35] MURFIN M E. The myth of accessibility:frustration and failure in retrieving periodicals[J]. Journal of academic librarianship, 1980, 6(1):16-19.
[36] BILAL D, KIRBY J. Differences and similarities in information seeking:children and adults as Web users[J]. Information processing & management, 2002, 38(5):649-670.
[37] CATALANO A J. Using ACRL Standards to assess the information literacy of graduate students in an education program[J]. Evidence based library and information practice, 2010, 5(4):21.
[38] HOPPMANN T K. Examining the 'point of frustration'. the think-aloud method applied to online search tasks[J]. Quality & quantity, 2009(43):211-224.
[39] SUN Q, SPEARS N. Frustration and consumer evaluation of search advertising and search engine effectiveness:the case of hedonic versus utilitarian product[J]. Journal of electronic commerce research, 2012, 13(2):122-134.
[40] KYOUNGSIK N, YONGSUN J, CHANGWOO Y. Exploring cognitive, affective, and physical aspects of early adolescents' health information seeking behaviors[J]. Journal of the Korean Society for Library and Information Science, 2021, 55(2):289- 324.
[41] LUO M M, NAHL D, CHEA S. Uncertainty, affect, and information search[C]//MALINEN S. Proceedings of the 201144th Hawaii international conference on system sciences. Piscataway:IEEE, 2011:1-10.
[42] YOUNG N J, VON SEGGERN M. General information seeking in changing times:a focus group study[J]. Reference & user services quarterly, 2001, 41(2):159-169.
[43] RODI A F, SPANGLER S C, KOHUN F G, et al. Case study:are digital natives dead? what are the key factors and perceptions librarian's view of the digital native culture in higher education?[J]. Issues in information systems, 2014, 15(2):207-213.
[44] MCPHERSON M A. Library anxiety among university students:a survey[J]. IFLA journal, 2015, 41(4):317-325.
[45] BUHI E R, DALEY E M, FUHRMANN H J, et al. An observational study of how young people search for online sexual health information[J]. Journal of American college health, 2009, 58(2):101-111.
[46] LAVALLEY S A, KIVINIEMI M T, GAGE-BOUCHARD E A. Where people look for online health information[J]. Health information & libraries journal, 2017, 34(2):146-155.
[47] MELNYK D, SHEPPERD J A. Avoiding risk information about breast cancer[J]. Annals of behavioral medicine, 2012, 44(2):216-224.
[48] PINE K H, LEE M, WHITMAN S A, et al. Making sense of risk information amidst uncertainty:individuals' perceived risks associated with the COVID-19 pandemic[C]//KITAMURA Y, QUIGLEY A. Proceedings of the 2021 CHI conference on human factors in computing systems. New York:ACM, 2021:1-15.
[49] HUANG M, HANSEN D, XIE B. Older adults' online health information seeking behavior[C]//MAI J E. Proceedings of the 2012 iConference. New York:ACM digital library, 2012:338- 345.
[50] KIM K, KWON N. Profile of e-patients:analysis of their cancer information-seeking from a national survey[J]. Journal of health communication, 2010, 15(7):712-733.
[51] YI S, ZHANG Y, B. Trace C, et al. Ovarian cancer patients' search for genetic testing information on the internet[C]//ELSWEILER D, KRUSCHWITZ U, LUDWIG B. ACM SIGIR conference on human information interaction and retrieval. New York:Association for Computing Machinery, 2022:295-299.
[52] NATKUNAM T, TRISTANI L, PEERS D, et al. Using a thinkaloud methodology to understand online physical activity information search experiences and preferences of parents of children and youth with disabilities[J]. Journal of applied research in intellectual disabilities, 2020, 33(6):1478-1488.
[53] SUN Q, SPEARS N. Frustration theory:toward an understanding of keyword search effectiveness and consumer responses[J]. Journal of customer behaviour, 2011, 10(1):35-48.
[54] HERTZUM M. Frustration:a common user experience[C]//HERTZUM M, HANSEN M. Proceedings of the 10th Danish human-computer interaction research symposium. Roskilde, Denmark:Roskilde University, 2010:11-14.
[55] UNRUH H K, BOWEN D J, MEISCHKE H, et al. Women's approaches to the use of new technology for cancer risk information[J]. Women & health, 2004, 40(1):59-78.
[56] DRUIN A, FOSS E, HATLEY L, et al. How children search the Internet with keyword interfaces[C]//PAOLINI P, GARZOTTO F. Proceedings of the 8th international conference on interaction design and children. New York:ACM, 2009:89-96.
[57] FLAVIAN-BIANCO C, GURREA-SARASA R, ORUSSANCLEMENTE C. Analyzing the emotional outcomes of the online search behavior with search engines[J]. Computers in human behavior, 2011, 27(1):540-551.
[58] VIBERT N, ROS C, BIGOT L L, et al. Effects of domain knowledge on reference search with the PubMed database:an experimental study[J]. Journal of the American Society for Information Science and Technology, 2009, 60(7):1423-1447.
[59] LI X, SCHIJVENAARS B J A, RIJKE M. Investigating queries and search failures in academic search[J]. Information processing & management, 2017, 53(3):666-683.
[60] MOULAISON H L. OPAC queries at a medium-sized academic library a transaction log analysis[J]. Library resources and technical services, 2008, 54(4):230-237.
[61] EDWARDS A, KELLY D. Engaged or frustrated? disambiguating emotional state in search[C]//KANDO N. Proceedings of the 40th international ACM SIGIR conference on research and development in information retrieval. New York:ACM, 2017:125-134.
[62] FOULDS O, AZZOPARDI L, HALVEY M. Investigating the influence of ads on user search performance, behaviour, and experience during information seeking[C]//SCHOLER F. Proceedings of the 2021 conference on human information interaction and retrieval. New York:ACM, 2021:107-117.
[63] NA K. The effects of cognitive load on query reformulation:mental demand, temporal demand and frustration[J]. Aslib journal of information management, 2021, 73(3):436-453.
[64] FEILD H A, ALLAN J, JONES R. Predicting searcher frustration[C]//CRESTANI F, MARCHAND S, CHEN H, et al. Proceedings of the 33rd annual international ACM SIGIR conference on research and development in information retrieval. New York:ACM, 2010:34-41.
[65] HASSAN A, WHITE R W, DUMAIS S T, et al. Struggling or exploring? disambiguating long search sessions[C]//CARTERETTE B. Proceedings of the 7th ACM international conference on Web search and data mining. New York:ACM, 2014:53-62.
[66] LIU J, GWIZDKA J, LIU C, et al. Predicting task difficulty for different task types[J]. Proceedings of the American Society for Information Science and Technology, 2010, 47(1):1-10.
[67] HUANG K, CHEN J, LIU C, et al. A Comparative study of the relationship between the subjective difficulty, objective difficulty of search tasks and search behaviors[C]//HE D, WU D, HUANG R, et al. Proceedings of the ACM/IEEE joint conference on digital libraries in 2020. New York:ACM, 2020:421-424.
[68] LIU C, LIU J, BELKIN N J. Predicting search task difficulty at different search stages[C]//LI J, WANG S X. Proceedings of the 23rd ACM international conference on conference on information and knowledge management. New York:ACM, 2014:569-578.
[69] WEAVER C A, BRYANT D S. Monitoring of comprehension:the role of text difficulty in metamemory for narrative and expository text[J]. Memory & cognition, 1995, 23(1):12.
[70] AGEEV M, GUO Q, LAGUN D, et al. Find it if you can:a game for modeling different types of web search success using interaction data[C]//MA W Y, NIE J Y. Proceedings of the 34th international ACM SIGIR conference on research and development in information retrieval. New York:ACM, 2011:345-354.
[71] HASSAN A, JONES R, KLINKNER K L. Beyond DCG:user behavior as a predictor of a successful search[C]//DAVISON B D, SUEL T. Proceedings of the third ACM international conference on Web search and data mining. New York:ACM, 2010:221- 230.
[72] GUO Q, LAGUN D, AGICHTEIN E. Predicting Web search success with fine-grained interaction data[C]//CHEN X, LEBANON G, WANG H, et al. Proceedings of the 21st ACM international conference on information and knowledge management. New York:ACM, 2012:2050-2054.
[73] WANG H, SONG Y, CHANG M W, et al. Modeling action-level satisfaction for search task satisfaction prediction[C]//GEVA S, TROTMAN A, BRUZA P, et al. Proceedings of the 37th international ACM SIGIR conference on research & development in information retrieval. New York:ACM, 2014:123-132.
[74] FOX S, KARNAWAT K, MYDLAND M, et al. Evaluating implicit measures to improve Web search[J]. ACM transactions on information systems, 2005, 23(2):147-168.
[75] WU Y, LIU Y, TSAI Y R, YAU S T. Investigating the role of eye movements and physiological signals in search satisfaction prediction using geometric analysis[J]. Journal of the association for information science and technology, 2019, 70(9):981-999.
[76] CHU J N, SARKAR U, RIVADENEIRA N A, et al. Impact of language preference and health literacy on health informationseeking experiences among a low-income, multilingual cohort[J]. Patient education and counseling, 2022, 105(5):1268-1275.
[77] BANDURA A. Self-efficacy:the exercise of control[J]. Journal of cognitive psychotherapy, 1999, 13(2):158-166.
[78] REN W H. Library instruction and college student self-efficacy in electronic information searching[J]. The journal of academic librarianship, 2000, 26(5):323-328.
[79] MARGOLIS H. Increasing struggling learners' self-efficacy:what tutors can do and say[J]. Mentoring & tutoring:partnership in learning, 2005, 13(2):221-238.
[80] AULA A, KHAN R M, GUAN Z. How does search behavior change as search becomes more difficult?[C]//MYNATT E, FITZPATRICK G, HUDSON S, et al. Proceedings of the SIGCHI conference on human factors in computing systems. New York:ACM, 2010:35-44.
[81] FEIRING C, LEWIS M. Sex and age differences in young children's reactions to frustration:a further look at the Goldberg and Lewis subjects[J]. Child development, 1979, 50(3):848-853.
[82] MARGOLIS H, MCCABE P P. Self-efficacy:a key to improving the motivation of struggling learners[J]. Preventing school failure:alternative education for children and youth, 2003, 47(4):162-169.
[83] BESSIERE K, NEWHAGEN J E, Robinson J P, et al. A model for computer frustration:the role of instrumental and dispositional factors on incident, session, and post-session frustration and mood[J]. Computers in human behavior, 2006, 22(6):941-961.
[84] JOHNSTON P. Prior knowledge and reading comprehension test bias[J]. Reading research quarterly, 1984, 19(2):219-239.
[85] MENTIS H M. Memory of frustrating experiences[C]//NAHL D, BILAL D. Information and emotion:the emergent affective paradigm in information behavior research and theory. Medford:Information today, 2007:197-210.
[86] LOPATOVSKA I & ARAPAKIS I. Theories, methods and current research on emotions in library and information science, information retrieval and human-computer interaction[J]. Information processing & management, 2011, 47(4):575-592.
[87] LAZAR J, FENG J, ALLEN A. Determining the impact of computer frustration on the mood of blind users browsing the web[C]//KEATES S, HARPER S. The eighth international ACM SIGACCESS conference on computers and accessibility. New York:ACM, 2006:149-156.
[88] KRACKER J, WANG P. Research anxiety and students' perceptions of research:an experiment. part II. content analysis of their writings on two experiences[J]. Journal of the American Society for Information Science & Technology, 2002, 53(4):295- 307.
[89] VANDERSCHANTZ N, HINZE A. "Computer what's your favourite colour?" children's information-seeking strategies in the classroom[J]. Proceedings of the Association for Information Science and Technology, 2019, 56(1):265-275.