图书情报工作

图书情报工作 >

2023 , Vol. 67 >Issue 13: 99 - 110

DOI: https://doi.org/10.13266/j.issn.0252-3116.2023.13.011

情报研究

现象图析学视角下情绪与信息行为的交互机理探析：以疫情场景为例

  • 谢雨杉 ,
  • 柯青 ,
  • 秦琴 ,
  • 朱洪涛
展开
  • 南京大学信息管理学院 南京 210023
谢雨杉，博士研究生；秦琴，博士研究生；朱洪涛，博士研究生。

收稿日期: 2022-12-21

  修回日期: 2023-04-08

  网络出版日期: 2023-07-11

基金资助

本文系国家社会科学基金项目“焦虑情绪下在线健康社区用户信息精细加工和健康行为研究”（项目编号：20BTQ076）研究成果之一。

收起

Exploration on the Interaction Mechanism Between Emotion and Information Behavior from the Perspective of Phenomenography: Taking the COVID-19 Scenario for Example

  • Xie Yushan Ke Qing Qin Qin Zhu Hongtao
Expand
  • School of Information Management, Nanjing University, Nanjing 210023

Received date: 2022-12-21

  Revised date: 2023-04-08

  Online published: 2023-07-11

Fold

摘要

[目的/意义] 从现象图析学的视角解析信息行为前后情绪的演变特征，揭示情绪与信息行为交互影响的内在机理。[方法/过程] 通过深度访谈获取公众的情绪与信息行为交互作用的经验数据，基于一种现象学方法——现象图析学挖掘个体情绪与信息行为关系的相关表述，并探讨两者间互作用关系。[结果/结论] 研究发现，将现象图析学引入信息行为研究，可以发现情绪与信息行为互作用的不同体验方式，更深层次地挖掘、剖析情绪与信息行为的关系。情绪可以驱动差异化的信息行为，例如信息获取、分享与表达行为，可能衍生出信息交流行为。信息行为对情绪存在不同的影响方式：信息获取行为过程中行为本身和获取信息内容、信息分享中的亲社会类型、信息表达中的观点或态度表达形式以及交流行为的体验和结果都会对情绪产生不同影响。同时，还发现知觉行为控制、主观规范、感知必要性不足与信息行为习惯会阻碍信息行为的“唤醒—实施”过程。从个体经验视角探析个体情绪演化和信息行为演变的双生关系，能为信息供给部门及信息交互设计方进一步考虑信息接收方的情绪背景和情绪体验提供参考。

关键词： 情绪感知; 信息行为; 现象图析学

本文引用格式

谢雨杉 , 柯青 , 秦琴 , 朱洪涛 . 现象图析学视角下情绪与信息行为的交互机理探析：以疫情场景为例[J]. 图书情报工作, 2023 , 67(13) : 99 -110 . DOI: 10.13266/j.issn.0252-3116.2023.13.011

Abstract

[Purpose/Significance] From the perspective of phenomenography, this paper analyzes the evolution characteristics of emotions before and after information behavior, reveals the internal mechanism of the interaction between emotions and information behavior. [Method/Process] This study obtained the empirical data of the interaction mechanism between emotion and information behavior through in-depth interviews. Based on a phenomenological method, phenomenography, the relevant expression of the relationship between individual emotion and information behavior was mined, and the interaction between the two was discussed. [Result/Conclusion] It is found that by introducing phenomenography into the information behavior study, we can find different experience modes of interaction between emotion and information behavior, explore and analyze the relationship in a deeper level. Emotions can drive different information behaviors, such as information acquisition, sharing and expression behaviors, and may result in information exchange behaviors. Information behavior has different ways of influencing emotion: the behavior itself and the information content in the process of information acquisition, the prosocial type in information sharing, the form of opinions or attitudes in information expression, and the experience and result of communication behavior all have different influences on emotion. This study also finds perceptual behavior control, subjective norms, lack of perceived necessity, and information behavior habits will hinder the process of “wake-implementation” of information behavior. We explore the dual relationship between the evolution of individual emotions and the evolution of information behavior from the perspective of individual experience, which can provide reference for information supply departments and information interaction designers to further consider the emotional background and emotional experience of information receivers.

Key words： emotional perception; information behavior; phenomenography

参考文献

[1] 李月琳, 张建伟, 王姗姗, 等. 回望“十三五”: 国内信息行为研究的特点、不足与展望[J]. 信息资源管理学报, 2022, 12(1): 21-33, 45.
[2] 达马西奥. 笛卡尔的错误：情绪、推理和大脑[M]. 殷云露, 译. 北京: 北京联合出版公司, 2018: 58-62.
[3] 郭德俊. 动机心理学：理论与实践[M]. 北京: 人民教育出版社, 2005: 443.
[4] 苏辀恒, 张敏, 王锦. 图书情报领域情感研究现状述评[J]. 图书情报工作, 2022, 66(6): 137-147.
[5] 刘鲁川, 李旭, 张冰倩. 社交媒体用户的负面情绪与消极使用行为研究评述[J]. 情报杂志, 2018, 37(1): 105-113, 121.
[6] 牟元樵, 邓小昭. 硕士研究生网络学术信息查寻行为中的情绪作用机制[J]. 图书情报工作, 2019, 63(23): 87-96.
[7] 韩正彪, 马毛宁, 翟冉冉. 网络学术信息搜索中用户情感的识别及变化研究[J]. 情报学报, 2022, 41(3): 314-324.
[8] 谢雨杉, 柯青, 王笑语, 等. 新冠疫情背景下情绪与信息行为的关系及情绪角色的主题分析[J]. 图书情报工作, 2022, 66(8): 102-112.
[9] 韩正彪, 翟冉冉. 用户信息行为模型中情感的作用机制研究[J]. 情报理论与实践, 2022, 45(12): 103-110.
[10] MARTON F. Phenomenography—describing conceptions of the world around us[J]. Instructional science, 1981, 10(2): 177-200.
[11] 闫慧.2019年中国图书情报与档案管理领域研究热点回顾[J]. 情报资料工作, 2020, 41(2): 5-19.
[12] LOPATOVSKA I, ARAPAKIS I. Theories, methods, and current research on emotions in library information science, information retrieval and human-computer interaction[J]. Information processing & management, 2011, 47(4): 575-592.
[13] KUHLTHAU C C. Inside the search process: information seeking from the user’s perspective[J]. Journal of the American Society for Information Science, 1991, 42(5): 361-371.
[14] SAVOLAINEN R. Emotions as motivators for information seeking: a conceptual analysis[J]. Library & information science research, 2014, 36(1): 59-65.
[15] CHEN A T. Interactions between affect, cognition, and information behavior in the context of fibromyalgia[J]. Journal of the Association for Information Science and Technology, 2022, 73(1): 31-44.
[16] SUN X, ZHOU X, WANG Q, et al. Investigating the impact of emotions on perceiving serendipitous information encountering[J]. Journal of the Association for Information Science and Technology, 2022, 73(1): 3-18.
[17] WANG C, ZHOU Z, JIN X, et al. The influence of affective cues on positive emotion in predicting instant information sharing on microblogs: gender as a moderator[J]. Information processing & management, 2017, 53(3): 721-734.
[18] ZHENG H, GOH D H L, LEE E W J, et al. Understanding the effects of message cues on COVID-19 information sharing on Twitter[J]. Journal of the Association for Information Science and Technology, 2022, 73(6): 847-862.
[19] FULTON C. The pleasure principle: the power of positive affect in information seeking[J]. Aslib proceedings, 2009, 61(3): 245- 261.
[20] NAHL D, TENOPIR C. Affective and cognitive searching behavior of novice end-users of a full-text database[J]. Journal of the American Society for Information Science, 1996, 47(4): 276- 286.
[21] GWIZDKA J, LOPATPVSKA I. The role of subjective factors in the information search process[J]. Journal of the American Society for Information Science and Technology, 2009, 60(12): 2452-2464.
[22] LOPATPVSKA I. Toward a model of emotions and mood in the online information search process[J]. Journal of the Association for Information Science and Technology, 2014, 65(9): 1775- 1793.
[23] FERRER R A, STANLEY J T, GRAFF K, et al. The effect of emotion on visual attention to information and decision making in the context of the informed consent process for clinical trials[J]. Behavioural decision making, 2016, 29(2/3): 245-253.
[24] KOBYLIŃSKA D, KUSEV P. Flexible emotion regulation: how situational demands and individual differences influence the effectiveness of regulatory strategies[J]. Frontiers in psychology, 2019, 10: 72.
[25] 陈琼, 宋士杰, 赵宇翔. 突发公共卫生事件中信息过载对用户信息规避行为的影响：基于COVID-19信息疫情的实证研究[J]. 情报资料工作, 2020, 41(3): 76-88.
[26] BARIFAH M, LANDONI M. Emotions associated with failed searches in a digital library[C]//Proceedings of ISIC: the information behaviour conference. Pretoria: ISIC, 2020.
[27] 宋念. 网络信息查询—— 情感控制及查询任务的影响[J]. 图书情报工作, 2007(12): 131-134, 106.
[28] 古婷骅, 陈忆金, 曹树金. 信息行为领域中情感的核心概念及其演化路径分析[J]. 情报理论与实践, 2021, 44(12): 114-121.
[29] SAILUNAZ K, ALHAJI R. Emotion and sentiment analysis from Twitter text[J]. Journal of computational science, 2019, 36: 101003.
[30] KAHNEMAN D. Choices, values, and frames[M]. New York: Cambridge University, 2003: 673-692.
[31] MIRLOHI F SA, JOVANOVIC J, FANI H, et al. On the causal relation between real world activities and emotional expressions of social media users[J]. Journal of the Association for Information Science and Technology, 2021, 72(6): 723-743.
[32] LI L, ZHANG Q, WANG XU, et al. Characterizing the propagation of situational information in social media during covid-19 epidemic: a case study on weibo[J]. IEEE transactions on computational social systems, 2022, 7(2): 556-562.
[33] ZHONG B, HUANG Y, LIU Q. Mental health toll from the coronavirus: social media usage reveals Wuhan residents’ depression and secondary trauma in the COVID-19 outbreak[J]. Computers in human behavior, 2021, 114: 106524.
[34] CARVAJAL M C, MAÑAS V, LIANG L. Online discourse in the context of COVID-19, the first health crisis in China after the advent of mobile social media: a content analysis of China’s Weibo and Baidus[J]. Social sciences, 2020, 9(10): 167.
[35] 杨潇坤, 周书环, 刘庸. 重大突发传染病事件中网络情绪的类型、演化及传播效果研究—— 基于新冠肺炎疫情期间微博舆情的分析[J]. 图书情报研究, 2021, 14(4): 91-100.
[36] HÖRBERG U, BRUNTR D, AXELSSON Å. Clients’ perceptions of client-nurse relationships in local authority psychiatric services: a qualitative study[J]. International journal of mental health nursing, 2010, 13(1): 9-17.
[37] JOHANSSON A, ANDERSHED B, ANDERZEN-CARLSSON A. Conceptions of mental health care-from the perspective of parents’ of adult children suffering from mental illness[J]. Scandinavian journal of caring sciences, 2013, 28(3): 496-504.
[38] MILLER E. Beyond bingo: a phenomenographic exploration of leisure in aged care[J]. Journal of leisure research, 2016, 48(1): 35-49.
[39] BROQVIST M, GARPENBY P. It takes a giraffe to see the big picture-citizens’ view on decision makers in health care rationing[J]. Social science and medicine, 2015, 128: 301-308.
[40] 于良芝, 刘怡君. 现象学、现象图析学与信息用户研究的经验范式—— 信息经验研究的理论基础、核心概念与方法论评析[J]. 中国图书馆学报, 2021, 47(3): 43-57.
[41] FISHER K E, ERDELEZ S, MCKECHNIE L. Theories of information behavior[M]. New Jersey: Information Today, 2009: 280.
[42] CIBANGU S K. The origins and informed uses of the terms phenomenography and phenomenology[J]. Journal of documentation, 2023, 79(3): 641-669.
[43] FORSTER M. Phenomenography: a methodology for information literacy research[J]. Journal of librarianship and information science, 2016, 48(4): 353-362.
[44] BAMIGBOLA A. The use of phenomenographic approach to investigate students’ conception of Web 2.0 tools[C]//New trends in qualitative and quantitative methods in libraries. Greece: QQML, 2010: 161-166.
[45] LIMBERG L. Phenomenography: a relational approach to research on information needs, seeking and use[J]. New review of information behaviour research, 2000, 1: 51-67.
[46] 刘秀英, 丁邦平, 赵瑛. 论现象图析学的理论与方法[J]. 黑龙江高教研究, 2022, 40(3): 12-18.
[47] FORSTER M. Data-analysis issues in a phenomenographic investigation of information literacy in nursing[J]. Nurse researcher, 2013, 21(2): 30-34.
[48] ORNEK F. An overview of a theoretical framework of phenomenography in qualitative education research: an example from physics education research[J]. Asia-Pacific forum on science learning and teaching, 2008, 9(2): 1-14.
[49] 刘秀英, 丁邦平. 高中生眼中科学家形象的质性研究: 基于现象图析学的视角[J]. 科普研究, 2021, 16(2): 68-76, 110-111.
[50] SJÖSTRÖM B, DAHLGREN L O. Applying phenomenography in nursing research[J]. Journal of advanced nursing, 2010, 40(3): 339-345.
[51] LAMB P, SANDBERG P, LLESCH P W. Small firm internationalisation unveiled through phenomenography[J]. Journal of international business studies, 2011, 42: 672-693.
[52] 喻国明, 耿晓梦. 未来传播视野下内容范式的三个价值维度—— 对于传播学一个元概念的探析[J]. 新闻大学, 2020(3): 61-70, 119.
[53] 寇彧, 唐玲玲. 心境对亲社会行为的影响[J]. 北京师范大学学报( 社会科学版), 2004(5): 44-49.
[54] 余宏波, 刘桂珍. 移情、道德推理、观点采择与亲社会行为关系的研究进展[J]. 心理发展与教育, 2006(1): 113-116.
[55] 俞国良. 社会认知视野中的亲社会行为[J]. 北京师范大学学报(社会科学版), 1999(1): 20-25.
[56] 解翠玲. 儿童社会性发展与教育研究综述[J]. 内蒙古师范大学学报(教育科学版), 2001(5): 36-39.
[57] 张洪, 蒋婷, 万晓榆, 等. 信息情绪类型对用户分享意愿的影响 —— 基于微博热点事件的研究[J]. 情报杂志, 2019, 38(5): 169-176.
[58] 段文婷, 江光荣. 计划行为理论述评[J]. 心理科学进展, 2008(2): 315-320.
[59] 邓楠 . 微博 “点赞” 行为 的语 言学 研究 [J]. 文化 产业,2020(26): 115-116.
[60] 熊励, 郭慧梅. 基于动机认知理论的突发事件网络信息分享行为影响因素研究[J]. 情报杂志, 2021, 40(5): 125-131.
[61] 陈少华. 情绪心理学[M]. 广州: 暨南大学出版社, 2008.
[62] 金晓玲, 房园, 周中允. 探究微博用户原创信息分享行为—— 基于冲动行为视角[J]. 情报学报, 2016, 35(7): 739-748.
[63] 肖雨, 袁勤俭. 期望不一致理论及其在信息系统研究领域中的应用和展望[J]. 现代情报, 2021, 41(10): 159-167.
[64] 韦耀阳. 情绪社会分享理论在中小学生人际交往指导中的应用 [J]. 中小学心理健康教育, 2014(9): 10-12.
[65] 艾文华, 胡广伟, 赵宇翔, 等. 健康信息规避行为影响因素研究：基于元分析的探索[J]. 情报资料工作, 2021, 42(6): 63-73.
Options
文章导航

/

〈 〉