图书情报工作

图书情报工作 >

2023 , Vol. 67 >Issue 19: 37 - 47

DOI: https://doi.org/10.13266/j.issn.0252-3116.2023.19.004

工作研究

基于Kano模型的预印本平台服务功能需求分析及优化

  • 谭春辉 ,
  • 周一夫 ,
  • 李玥澎 ,
  • 周阳
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  • 1 华中师范大学信息管理学院 武汉 430079;
    2 武汉工商学院数字商务研究所 武汉 430065
谭春辉,教授,博士,博士生导师,E-mail:tanadan@ccnu.edu.cn;周一夫,博士研究生;李玥澎,硕士研究生;周阳,博士研究生。

收稿日期: 2023-05-16

  修回日期: 2023-07-28

  网络出版日期: 2023-10-25

基金资助

本文系2022年度华中师范大学基本科研业务费（人文社科类）交叉科学研究项目“基于大数据的科教智能评价与智慧服务模式研究”（项目编号：CCNU22JC031)研究成果之一。

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Analysis and Optimization of Service Requirements of Preprint Platform Based on Kano Model

  • Tan Chunhui ,
  • Zhou Yifu ,
  • Li Yuepeng ,
  • Zhou Yang
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  • 1 School of Information Management, Central China Normal University, Wuhan 430079;
    2 Digital Commerce Institute, Wuhan Technology and Business University, Wuhan 430065

Received date: 2023-05-16

  Revised date: 2023-07-28

  Online published: 2023-10-25

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摘要

[目的/意义] 探究科研人员对预印本平台不同服务功能的需求层次，分析国内外主流预印本平台服务功能配置差异，为预印本平台服务功能完善和优化提供决策支持。[方法/过程] 首先，进行文献调研，并采用专家咨询和小组讨论的方式对调研结果进行补充归纳，确定预印本平台服务功能项目维度与数量；其次，设计发放并回收381份有效问卷，从Kano归类、混合类和Better-Worse系数3个维度对预印本平台服务功能展开需求层次分析；然后，网络调研国内外主流预印本平台并结合需求层次分析结果，探究主流预印本平台服务功能配置情况；最后，为预印本平台服务功能完善提出相关参考建议。[结果/结论] 梳理出预印本平台 7 个维度下 20 项服务功能；探究出论文提交等 6 项功能属于必备型需求、科学审查功能属于期望型需求、个人管理中心等 4 项功能属于无差异型需求、期刊导航等 3 项功能属于兴奋型需求、论文撤回等 6 项功能属于多属性需求；国内三大预印本平台服务功能配置与国外主流预印本平台间未存在显著差异；并从优先发展期望型与兴奋型需求、细化完善必备型需求、优化取舍无差异型需求等视角切入，为后续预印本平台服务功能完善提出优化策略。

关键词： 预印本平台; Kano模型; 服务功能; 需求分析; 功能优化

本文引用格式

谭春辉 , 周一夫 , 李玥澎 , 周阳 . 基于Kano模型的预印本平台服务功能需求分析及优化[J]. 图书情报工作, 2023 , 67(19) : 37 -47 . DOI: 10.13266/j.issn.0252-3116.2023.19.004

Abstract

[Purpose/Significance] This paper explores the researchers’ need for preprint platform service, analyzes the differences in service functionof mainstream preprint platforms at home and abroad, and provide decision support for its improvement and optimization. [Method/Process] Firstly, this paper conducted literature research, expert consultation and group discussion to supplement and summarize the research results and determine the service dimensions and numbers o of the preprint platform. Secondly, this study designed, distributed and collected 381 valid questionnaires and conducted service requirement analysis of the preprint platform in three dimensions: Kano categorization, mixed category and Better-Worse coefficient. Then, it investigated the service settings of mainstream preprint platforms at home and abroad through network investigation and the requirement analysis. Finally, it summarized and proposed relevant reference suggestions for the improvement of service functions of preprint platforms. [Result/Conclusion] This paper sorts out 20 service functions in 7 dimensions of the preprint platform. It finds that 6 functions such as paper submission are must-be requirements, scientific review functions are performance requirements, 4 functions such as personal management center are indifferent requirements, 3 functions such as journal navigation are attractive requirements, and 6 functions such as paper withdrawal are multi-attribute requirements. There is no significant difference in service settings between the three major domestic preprint platforms and t the mainstream foreign preprint platforms. From the perspectives of prioritizing the development of performance and attractive requirements, refining and perfecting the must-be requirements, and optimizing the indifferent requirements, this paper proposes optimization strategies for the subsequent service improvement of the preprint platform.

Key words： preprint platform; Kano model; service function; requirements analysis; function optimization

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