工作研究

数字乡村背景下农村社区健康信息服务内容供给优先序研究

  • 洪闯 ,
  • 李中明
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  • 湘潭大学公共管理学院 湘潭 411105
洪闯,讲师,博士,硕士生导师,E-mail:exybean@126.com;李中明,硕士研究生。

收稿日期: 2023-06-20

  修回日期: 2023-08-28

  网络出版日期: 2024-03-27

基金资助

本文系国家社会科学基金青年项目“数字乡村背景下农村医疗健康信息协同与智慧服务模式研究”(项目编号:22CTQ023)研究成果之一。

Research on the Priority Order of Health Information Service in Rural Community in Digital Village Construction

  • Hong Chuang ,
  • Li Zhongming
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  • School of Public Administration, Xiangtan University, Xiangtan 411105

Received date: 2023-06-20

  Revised date: 2023-08-28

  Online published: 2024-03-27

Supported by

This work is supported by National Social Science Fund of China Youth project titled “Research on Rural Medical and Health Information Collaboration and Intelligent Service Model in Digital Village Construction” (Grant No. 22CTQ023).

摘要

[目的/意义]从用户需求视角深入剖析农村社区居民健康信息服务内容体系并厘清其供给优先顺序,对于助力数字乡村建设、提升农村社区居民健康水平具有重要的理论意义与实践指导价值。[方法/过程]在系统梳理相关文献的基础上,结合数字乡村建设的现实需要,通过半结构访谈与专家咨询等方式确立28项农村社区健康信息服务项目并设计调查问卷搜集数据,综合运用Kano模型、混合类分析、Better-Worse满意度指数分析与熵权Topsis方法识别农村社区健康信息服务内容的所属类型并量化其优先序。[结果/结论]研究发现农村社区居民对于健康信息服务内容的需求呈现出层次化特征,涵盖期望型服务8项,魅力型服务8项,无差异服务6项,混合型服务6项。农村社区在推进数字乡村建设进程中应根据不同的需求类型和优先序优化健康信息服务内容,推动服务适切性、满意度与整体效能的提升。

本文引用格式

洪闯 , 李中明 . 数字乡村背景下农村社区健康信息服务内容供给优先序研究[J]. 图书情报工作, 2024 , 68(5) : 63 -73 . DOI: 10.13266/j.issn.0252-3116.2024.05.007

Abstract

[Purpose/Significance] This paper carries out an in-depth analysis of health information services and its supply priority for rural community residents from the perspective of user needs. It is of great theoretical significance and practical guiding value for the digital village construction and the residents health level. [Method/ Process] On the basis of relevant literature review and the practical needs of digital village construction, this paper listed 28 health information service items through semi-structured interview and expert consultation, and designed questionnaires to collect data accordingly. Then, it used Kano model, mixed class analysis, Better-Worse satisfaction index analysis and entropy weight Topsis to identify the types of rural community health information services and quantify their priorities. [Result/Conclusion] The results show that rural residents’ need for health information services presented hierarchical characteristics, including 8 expected services, 8 attractive services, 6 mixed services and 6 undifferentiated services. In the process of the digital village construction, rural communities should optimize the health information services according to different need and their priorities, and enhance the service appropriateness, satisfaction and overall efficiency.

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