图书情报工作

图书情报工作 >

2024 , Vol. 68 >Issue 11: 113 - 122

DOI: https://doi.org/10.13266/j.issn.0252-3116.2024.11.010

情报研究

信息搜索的“顿悟”过程特征及情感体验初探

  • 王馨悦 ,
  • 宋筱璇 ,
  • 刘畅
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  • 1 北京大学信息管理系 北京 100871;
    2 南京农业大学信息管理学院 南京 210095
王馨悦，博士研究生；宋筱璇，讲师，博士，通信作者， E-mail： songxiaoxuan@njau.edu.cn；刘畅，长聘副教授，博士，博士生导师。

收稿日期: 2023-09-20

  修回日期: 2024-01-17

  网络出版日期: 2024-06-19

基金资助

本文系国家社会科学基金项目“学习型搜索中用户元认知作用机制研究”（项目编号： 22CTQ033）研究成果之一。

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An Exploration of the “Insight” Process Characteristics and Affective Experiences of Information Search

  • Wang Xinyue ,
  • Song Xiaoxuan ,
  • Liu Chang
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  • 1 Department of Information Management, Peking University, Beijing 100871;
    2 College of Information Management, Nanjing Agricultural University, Nanjing 210095

Received date: 2023-09-20

  Revised date: 2024-01-17

  Online published: 2024-06-19

Supported by

This work is supported by National Social Science Fund of China project titled “Research on the Mechanism of User Metacognition in Learning-related Search” (Grant No. 22CTQ033).

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摘要

[目的/意义] 搜索正处于一个变化的时代，从简单索引到满足用户多元化需求，创造性解决用户搜索困难，提升用户搜索效果与体验成为现阶段的关注。在心理学中，顿悟是突然出现的解决方案，往往伴随着积极的情感体验。这种情感体验与较好的用户体验和效果提升存在关联。目前，信息行为领域对顿悟的研究还非常有限。本研究关注搜索过程中的顿悟这一特殊现象，对顿悟的过程特征与情感体验开展初步探索。[方法/过程] 采用混合研究方法，利用关键事件技术收集85个信息搜索过程中的顿悟案例，对其中33个案例内容展开访谈和主题分析，以揭示顿悟的阶段性特征；并使用量化统计方法探索用户在不同顿悟阶段中的情感体验。[结果/结论] 从认知层勾勒顿悟的产生过程，提出僵局、孵化和重构3个关键阶段，识别不同僵局与重构之间的对应关系。同时，从情感层构建3项测量顿悟的情感指标，刻画用户在僵局和重构阶段的情感主题。对于顿悟的探索有助于促进用户在搜索过程中克服僵局，积极评估搜索过程，提升搜索效果，生成创造力，并进一步赋能于信息行为领域的研究。

关键词： 顿悟; 信息搜索; 僵局; 孵化; 重构

本文引用格式

王馨悦 , 宋筱璇 , 刘畅 . 信息搜索的“顿悟”过程特征及情感体验初探[J]. 图书情报工作, 2024 , 68(11) : 113 -122 . DOI: 10.13266/j.issn.0252-3116.2024.11.010

Abstract

[Purpose/Significance] The search process is constantly changing. From simple indexing to diversified needs, how to solve users' search difficulties creatively and improve their search effects and experiences has become an important problem nowadays. In psychology, insight comes suddenly and is often accompanied by a positive affective experience. This experience is often associated with a better user experience and improved outcomes. Research on insights in information behavior is still very limited. This study focuses on users’ insights in the search processes and initially explores their process characteristics and affective experiences. [Method/ Process] This study adopted a mixed-methods approach, collected 85 insight cases in the information search with the critical incident technique. It revealed the process characteristics with interviews and thematic analysis of the 33 cases, and explored users’ affective experiences in different stages of insights with quantitative statistical methods. [Result/Conclusion] This study outlines the process of insight from the cognitive level, proposes the three key stages of impasse, incubation, and restructuring, and identifies the correspondence between different impasses and restructurings. Meanwhile, it constructs three affective indicators from the affective level and demonstrates affective themes in the impasse and restructuring stages. This study can help to promote users’ abilities to overcome the impasses, positively evaluate the search processes, enhance the search effects, generate creativity, and deepen the research in information behavior.

Key words： insight; information search; impasse; incubation; restructuring

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