图书情报工作

图书情报工作 >

2024 , Vol. 68 >Issue 14: 25 - 33

DOI: https://doi.org/10.13266/j.issn.0252-3116.2024.14.003

工作研究

面向用户需求的高校未来学习中心服务优化研究

  • 朱红涛 ,
  • 朱梦真 ,
  • 王思源 ,
  • 王晨
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  • 1 郑州航空工业管理学院信息管理学院 郑州 450046;
    2 教育部教育技术与资源发展中心 北京 100031
朱红涛,副教授,博士,硕士生导师,E-mail:zht@zua.edu.cn;朱梦真,硕士研究生;王思源,硕士研究生,研究实习员;王晨,硕士研究生。

收稿日期: 2023-12-15

  修回日期: 2024-02-27

  网络出版日期: 2024-07-30

基金资助

本文系国家社会科学基金一般项目“信息茧房效应形成机理及治理机制研究”（项目编号:20BTQ045）研究成果之一。

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Research on Service Optimization in University Future Learning Centers on User Needs

  • Zhu Hongtao ,
  • Zhu Mengzhen ,
  • Wang Siyuan ,
  • Wang Chen
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  • 1 School of Information Management, Zhengzhou University of Aeronautics, Zhengzhou 450046;
    2 Center for Educational Technology and Resource Development, Ministry of Education, Beijing 100031

Received date: 2023-12-15

  Revised date: 2024-02-27

  Online published: 2024-07-30

Supported by

This work is supported by the project of National Social Science Fund of China titled “Research on the Formation Mechanism and Governance Mechanism of Information Cocoon Effect”(Grant No.20BTQ045).

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摘要

[目的/意义] 从用户需求视角探索高校未来学习中心服务内容，为后续相关研究和实践提供参考。[方法/过程] 采用网络调查及文献分析方法调研22所“双一流”高校未来学习中心现有服务内容，通过专家咨询及讨论梳理出26个服务项目。基于Kano模型设计问卷并进行用户调查，运用Kano模型分析法、满意度指数分析法识别各项服务所属类型。[结果/结论] 高校未来学习中心用户需求包括3个必备型、9个期望型、6个魅力型、8个无差异型，针对不同需求类型从设施服务、空间服务、信息服务、教学服务、培训与个性化服务6个维度提出高校未来学习中心服务优化建议。

关键词： 未来学习中心; 用户需求; Kano模型; 服务优化

本文引用格式

朱红涛 , 朱梦真 , 王思源 , 王晨 . 面向用户需求的高校未来学习中心服务优化研究[J]. 图书情报工作, 2024 , 68(14) : 25 -33 . DOI: 10.13266/j.issn.0252-3116.2024.14.003

Abstract

[Purpose/Significance] This paper explores the service content of future learning centers in universities from the perspective of user needs to provide reference for subsequent related research and practice. [Method/Process] Based on web survey and literature analysis on the existing service contents of the future learning centers in 22 “double first-class” university libraries, the paper sorted out 26 service projects through expert consultation and discussion. Based on the Kano model, it designed and conducted a questionnaire for user surveys, and identified the types of services with the methods of Kano model analysis and satisfaction index analysis. [Result/Conclusion] Users’ needs for future learning center services in universities can be categorized into 3 must-be types, 9 expected types, 6 attractive types, and 8 undifferentiated types. According to the different needs, it proposes the optimization suggestions from six dimensions: facility service, space service, information service, teaching service, training and personalized service.

Key words： future learning center; user need Kano model; services optimization

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