[Purpose/Significance] The accessibility of public digital culture services links supply and demand, and it essentially reflects the user’s evaluation of the degree of match between supply and demand. Measuring and exploring users’ evaluation and formation mechanism of the accessibility of public digital culture services is helpful for understanding the situation and problems and formulating continuous optimization countermeasures. [Method/Process] This article used a mixed research method that contains the fuzzy comprehensive evaluation method to quantitatively analyze 442 valid questionnaires from a field survey in Chengdu, and grounded theory to construct a theoretical framework for the formation mechanism of accessibility users’ evaluation. [Result/Conclusion] The users’ evaluation of the accessibility of public digital culture services in Chengdu is generally positive, but availability and adaptability are still insufficient. The five dimensions of the accessibility of public digital culture services are presented as a “cone” structure, with spatial accessibility at the highest “cone point” position, acceptability and awareness at the bottom, and accessibility and adaptability in the middle. The users’ evaluation of the accessibility of public digital culture services is formed in the process of inter-embedding supply and demand, in which resource allocation and service quality affect the outcomes of supply, and users have to cross the barriers of individual and social, organizational and economic and technological factors, which confirms the classical framework of “the formation mechanism of medical and health service accessibility across barriers” advocated by M. Gulliford. However, due to the differences in the basic public service supply system between China and the West and specific service types, the formation mechanism of users’ evaluation of public digital culture service accessibility has local heterogeneous.
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