专题:数智时代图书馆用户服务研究

图书馆一站式读者服务生态系统探索与实践——以北京大学图书馆为例

  • 王昊贤 ,
  • 王馨 ,
  • 丁菲菲 ,
  • 陈飞 ,
  • 韦成府 ,
  • 杜晓峰
展开
  • 北京大学图书馆 北京 100871
王昊贤,馆员,硕士,E-mail:wanghx@lib.pku.edu.cn;王馨,馆员,硕士;丁菲菲,馆员,硕士;陈飞,馆员,硕士;韦成府,计算服务中心副主任,副研究馆员,硕士;杜晓峰,计算服务中心主任,馆员。

收稿日期: 2024-06-11

  修回日期: 2024-09-18

  网络出版日期: 2025-03-18

Exploration and Practice of One-Stop Reader Service Ecosystem in Libraries: A Case Study of Peking University Library

  • Wang Haoxian ,
  • Wang Xin ,
  • Ding Feifei ,
  • Chen Fei ,
  • Wei Chengfu ,
  • Du Xiaofeng
Expand
  • Peking University Library, Beijing 100871
Wang Haoxian,librarian,master,E-mail:wanghx@lib.pku.edu.cn;Wang Xin,librarian,master;Ding Feifei,librarian,master;Chen Fei,librarian,master;Wei Chengfu,Deputy Director of the Computing Service Center,Associate Research Librarian,master;Du Xiaofeng,Director of the Computing Service Center,librarian.

Received date: 2024-06-11

  Revised date: 2024-09-18

  Online published: 2025-03-18

摘要

[目的/意义] 构建图书馆一站式读者服务生态系统具有提升用户体验、增强用户粘性,充分发挥资源效益,提高资金效能,指导资源建设,提供决策依据等较为深远的意义。[方法/过程] 采用文献综述和案例分析等方法,以技术革新和读者需求变化为出发点,分析现有服务的痛点,以北京大学图书馆为例探讨系统的构建,详细分析该平台的关键要素:一站式服务门户、整合资源的搜索引擎、智能的推荐引擎和读者参与的服务生态等基本点。同时,介绍系统的整体规划、设计理念、系统结构、实施技术路线和系统的应用成效。[结果/结论] 北京大学图书馆通过构建一站式读者服务生态系统,运用新技术实现了高效能服务和创新性服务的建设,以期为其他图书馆提供参考借鉴。

本文引用格式

王昊贤 , 王馨 , 丁菲菲 , 陈飞 , 韦成府 , 杜晓峰 . 图书馆一站式读者服务生态系统探索与实践——以北京大学图书馆为例[J]. 图书情报工作, 2025 , 69(6) : 46 -57 . DOI: 10.13266/j.issn.0252-3116.2025.06.004

Abstract

[Purpose/Significance] Building a one-stop reader service ecosystem in libraries holds far-reaching significance in enhancing user experience, strengthening user stickiness, maximizing resource efficiency, improving funding effectiveness, guiding resource development, and providing decision-making support. [Method/Process] Using literature review and case analysis, starting from technological innovation and changes of reader needs, this paper analyzed the pain points of existing services and discussed the construction of the system by takiing Peking University Library as an example. It delved into the key elements of the platform: the one-stop service portal, the resource-integrated search engine, the intelligent recommendation engine, and the reader-participatory service ecosystem. Additionally, it introduced the overall plan, design concept, system architecture, technical implementation routes, and application effects of the system. [Result/Conclusion] Peking University Library has established a one-stop reader service ecosystem, leveraging new technologies to achieve high-efficiency and innovative service construction, aiming to provide a reference for other libraries.

参考文献

[1] 中华人民共和国国家互联网办公室.国家互联网信息办公室发布《数字中国发展报告(2022年)》[EB/OL]. [2024-12-09]. https://www.cac.gov.cn/2023-05/22/c_1686402318492248.htm. (Cyberspace Administration of China. Cyberspace Administration of China released the "digital China development report (2022)" [EB/OL]. [2024-12-09]. https://www.cac.gov.cn/2023-05/22/c_1686402318492248.htm.)
[2] 中华人民共和国中央人民政府.中共中央办公厅国务院办公厅印发《关于推进实施国家文化数字化战略的意见》[EB/OL]. [2024-12-09]. https://www.gov.cn/xinwen/2022-05/22/content_5691759.htm. (The State Council the People’s Republic of China. The General Office of the Central Committee of the Communist Party of China and the General Office of the State Council have issued the "opinions on advancing the implementation of the national cultural digitization strategy" [EB/OL]. [2024-12-09]. https://www.gov.cn/xinwen/2022-05/22/content_5691759.htm.)
[3] 中华人民共和国教育部.教育部高等教育司2023年工作要点[EB/OL]. [2024-12-09]. http://www.moe.gov.cn/s78/A08/tongzhi/202303/t20230329_1053339.html. (Ministry of Education of the People's Republic of China. Key work points of the department of higher education of the ministry of education for 2023[EB/OL]. [2024-12-09]. http://www.moe.gov.cn/s78/A08/tongzhi/202303/t20230329_1053339.html.)
[4] 向东升. “一站式”办案让简案办理走上“快车道”[N]. 巴中日报, 2024-05-15(002). (XIANG D S. “One-stop” case handling accelerates the processing of simple cases onto the “express lane” [N]. Bazhong Daily, 2024-05-15(002).)
[5] 乔文心. 推动人民法院一站式建设实现高质量发展[N]. 人民法院报, 2023-02-16(004). (QIAO W X. Promoting high-quality development in the one-stop construction of People’s Courts [N]. People’s Court daily, 2023-02-16(004).)
[6] 刘庆芳, 何婷婷. “一站式”调处“全链条”服务打造为民解忧“终点站”[N]. 淮南日报, 2023-12-27(A04). (LIU Q F, HE T T. “One-stop” mediation and “full-chain” services: creating a “final stop” for resolving people’s troubles[N]. Huainan daily, 2023-12-27(A04).)
[7] 宋亚男. 高校“一站式”在线服务平台建设研究——以国际学者“一站式”在线服务平台为例[J]. 中国管理信息化, 2024, 27(9): 169-174. (SONG Y N. Research on the construction of a "one-stop" online service platform in universities: a case study of the "one-stop" online service platform for international scholars [J]. China management informationization, 2024, 27(9): 169-174.)
[8] 王晖, 刘晓. 服务与育人: 我国高校学生事务“一站式”服务中心的探索与思考——基于英国高校学生事务“一站式”服务的启示[J]. 南京航空航天大学学报(社会科学版), 2016, 18(3): 96-100. (WANG H, LIU X. Service and education: explorations of and reflections on “one-stop” service centers in China's university students' affairs: inspirations from “one-stop” service centers in British university students' affairs [J]. Journal of Nanjing University of Aeronautics and Astronautics (social sciences), 2016, 18(3): 96-100.)
[9] 王惠君. 导入“一站式”服务, 提升图书馆服务水平[J]. 图书馆论坛, 2004(4): 8-10. (WANG H J. Apply one-station service to improve library service [J]. Library tribune, 2004(4): 8-10.)
[10] 张海涛, 宋拓, 刘健. 高校图书馆一站式知识服务模式研究[J]. 情报科学, 2014, 32(6): 104-108, 113. (ZHANG H T, SONG T, LIU J. Study of one-stop intelligence services model of university library [J]. Information science, 2014, 32(6): 104-108, 113.)
[11] 郑邦坤, 吕先竞. 基于“一站式”服务的模式及支撑平台[J]. 现代图书情报技术, 2004(5): 52-54. (ZHENG B K, LV X J. The model and support platform based on “one-stop” service [J]. Data analysis and knowledge discovery, 2004(5): 52-54.)
[12] 张利, 吴慰慈. 21世纪图书馆读者服务的发展趋势[J]. 大学图书馆学报, 2000(4): 47-49. (ZHANG L, WU W C. Development trends of library reader services in the 21st century [J]. Journal of academic libraries, 2000(4): 47-49.)
[13] 罗兴武, 孙萌, 刘洋, 等. 数字拟人品:数字技术、拟社会互动与商业模式内容创新的共演[J]. 管理世界, 2024, 40(8): 24-41, 144, 42. (LUO X W, SUN M, LIU Y, et al. Digital anthropomorphic product: The co-evolution of digital technology, para social interaction and business model content innovation [J]. Journal of management world, 2024, 40(8): 24-41, 144, 42.
[14] 陈建龙, 邵燕, 张慧丽, 等. 大学图书馆现代化的前沿课题和时代命题——《大学图书馆现代化指南针报告》解读[J]. 中国图书馆学报, 2022, 48(1): 17-28. (CHEN J L, SHAO Y, ZHANG H L, et al. The frontier issues and contemporary propositions of academic library modernization: interpretation of the compass of academic library modernization(CALM) Report [J]. Journal of library science in China, 2022, 48(1): 17-28.)
[15] 陈建龙. 新时代大学图书馆现代化论纲[M]. 北京: 北京大学出版社, 2023. (CHEN J L. Compendium of academic library modernization in new era [M]. Beijing: Peking University Press, 2023.)
[16] 孙奇, 任慧玲. 图书馆资源发现系统的特点及其存在问题分析[J]. 图书馆学研究, 2014(3): 51-55. (SUN Q, REN H L. The characteristics and existing problems of library discovery system [J]. Research on library science, 2014(3): 51-55.)
[17] 连艳英. 高校图书馆微信公众号问题分析及对策[J]. 河南图书馆学刊, 2020, 40(3): 46-48. (LIAN Y Y. Problems analysis and countermeasures of academic library WeChat official account [J]. The library journal of Henan, 2020, 40(3): 46-48.)
[18] 武丽娜, 窦天芳, 周虹, 等. 电子资源管理过程中数据质量控制研究——以清华大学图书馆基于ALMA系统的实践为例[J]. 图书情报工作, 2023, 67(10): 63-71. (WU L N, DOU T F, ZHOU H, et al. Research on data quality control in electronic resource management: taking the practice of Tsinghua University library based on alma system as an example [J]. Library and information service, 2023, 67(10): 63-71.)
[19] 刘斌, 黄婧. 下一代图书馆服务平台Alma迁移实践——以北京师范大学图书馆为例[J]. 图书情报工作, 2019, 63(4): 79-85. (LIU B, HUANG J. The migration practice of the next generation library service platform Alma: taking Beijing Normal University Library as an example [J]. Library and information service, 2019, 63(4): 79-85.)
[20] 刘炜. 未来已来! 拥抱一个全新的开放平台时代[J]. 中国图书馆学报, 2020, 46(1): 77-78. (LIU W. Future is coming! embracing a new open platform era [J]. Journal of library science in China, 2020, 46(1): 77-78.)
[21] 叶仁杰, 吴元业. 新一代图书馆开放服务平台FOLIO应用实践研究[J]. 新世纪图书馆, 2020(2): 41-47. (YE R J, WU Y Y. Research on application practice of new generation library service platform FOLIO [J]. New century library, 2020(2): 41-47.)
[22] 周纲. 迈向智慧图书馆的新路径——上海图书馆云瀚智慧图书馆服务平台的探索和思考[J]. 图书馆杂志, 2023, 42(8): 65-73. (ZHOU G. A New Approach to intelligent library: the exploration and reflection of Yunhan intelligent library service platform of Shanghai Library [J]. Library journal, 2023, 42(8): 65-73.)
[23] 清华大学. 专题书架:新闻与读书——《清华新闻书目导读(100种)》推荐书单[EB/OL]. [2024-12-09]. https://lib.tsinghua.edu.cn/info/1073/6334.htm. (Tsinghua University. Special bookshelf: news & reading - recommended reading list from "a guide to Tsinghua University's news bibliography (100 titles) [EB/OL]. [2024-12-09]. https://lib.tsinghua.edu.cn/info/1073/6334.htm.)
[24] University of Chicago library my library account[EB/OL]. [2024-12-09]. https://catalog.lib.uchicago.edu/vufind/MyResearch/.
[25] 中国网. QuestMobile2024移动互联网春季报告[EB/OL]. [2024-12-09]. https://t.m.china.com.cn/convert/c_110v1vV5.html. (China.com.cn.QuestMobile2024 mobile internet spring report [EB/OL]. [2024-12-09]. https://t.m.china.com.cn/convert/c_110v1vV5.html.)
[26] RESNICK P, VARIAN H R. Recommender systems[J]. Communications of the ACM, 1997, 40(3): 56-58.
[27] DAUGHERTY T, EASTIN M S, BRIGHT L. Exploring consumer motivations for creating user-generated content[J]. Journal of interactive advertising, 2008, 8(2): 16-25.
[28] 朱小磊, 谢晶, 管海兵. 上海交通大学“交我办”推进移动校园建设[J]. 中国教育网络, 2020(5): 55-56. (ZHU X L, XIE J, GUAN H B. Shanghai Jiao Tong University advances mobile campus construction with "jiaowoban" [J]. China education network, 2020(5): 55-56.)
[29] 王庆, 赵发珍. 基于“用户画像”的图书馆资源推荐模式设计与分析[J]. 现代情报, 2018, 38(3): 105-109, 137. (WANG Q, ZHAO F Z. Design and analysis of library resource recommendation model based on user profile [J]. Journal of modern information, 2018, 38(3): 105-109, 137.)
[30] 曾子明, 金鹏. 智慧图书馆个性化推荐服务体系及模式研究[J]. 图书馆杂志, 2015, 34(12): 16-22. (ZENG Z M, JIN P. Research on the service system and service mode of personalized recommendation in smart library [J]. Library journal, 2015, 34(12): 16-22.)
[31] 张华, 魏大威. 面向“国图公开课”的数字图书馆个性化信息推荐服务研究[J]. 图书馆学研究, 2019(17): 54-61. (ZHANG H, WEI D W. Research on personalized information recommendation service of digital library for national library open course [J]. Research on library science, 2019(17): 54-61.)
[32] 梁洁纯, 许鑫. 临境图开:元宇宙视域下图书馆“第三空间”建设[J]. 图书馆论坛, 2023, 43(2): 98-107. (LIANG J C, XU X. Development of "third space" in library from the perspective of metaverse [J]. Library tribune, 2023, 43(2): 98-107.)
[33] 郭宇, 孙振兴, 刘文晴, 等. 基于数据驱动的移动图书馆UGC用户画像研究[J]. 情报理论与实践, 2022, 45(1): 30-37. (GUO Y, SUN Z X, LIU W Q, et al. Research on UGC user portrait of mobile library based on data driven [J]. Information studies: theory & application, 2022, 45(1): 30-37.)
[34] 王昊贤, 周义刚, 张乃帅, 等. 基于微服务架构的FOLIO模块建设探索、实践与思考——以北京大学图书馆闭架图书叫号系统为例[J]. 大学图书馆学报, 2020, 38(4): 26-33. (WANG H X, ZHOU Y G, ZHANG N S, et al. Exploration and practice of FOLIO module construction based on microservice architecture:the case of the queue management system of closed stacks of Peking University library [J]. Journal of academic libraries, 2020, 38(4): 26-33.)
文章导航

/

〈 〉